General Training Writing Task 1 Sample 2 - You were disappointed with the meal and wish to complain

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In the letter:

» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write your own address.

Begin your letter as- Dear Sir or Madam,d


Model Answer 1:

Dear Sir /Madam,

I am writing to raise my concern about the dish I was served in your restaurant on last Sunday. I am Lattisha James, visited your restaurant on last Sunday for dinner with my family. I came there because I did shopping at the Ansar mall, near to your restaurant, and I heard much about your restaurant in the radio advertisement.

When we came there, we saw a special menu written on a board and kept in front of the restaurant and name of that dish was Chettinadu fish curry. Therefore, we decided to taste that and we ordered rice with this fish curry. When we got that food, we found chilli powder on the surface of the fish and we enquired about that and one of your employees told they keep it off one hour after marinating with chilli  powder with some other ingredients. Even though we felt bad, our children had it because they like fish curry. Unfortunately, my son had severe vomiting after we reach home and admitted to hospital for one day.

I will appreciate you if you could have taken an action about this inconvenience we had due to the food. Please instruct your chefs to follow a good hygienic manner and if they do not know to make such kind of food please do not offer it to the customers because it will affect your prosperity and our health.

I hope you will take this matter seriously and will take a proper action.

Yours sincerely,

Lettisha

[ by - Lettisha James]


Model Answer 2:

Dear Sir or Madam,

On January 9th my family and I visited your establishment to have a traditional celebration of my sister’s birthday. Since she lives in France we annually go to this restaurant, because we always considered it as the most classy French cuisine place. Having the onion soup there is also our family tradition because my sister loved it very much before her moving to France. I suppose, you can imagine our disappointment when we found the onion soup absolutely inedible last time. Firstly, it was cold. Secondly, it seemed your chef did not stir it well while cooking, so there were some clogs of flour. The last but not the least, its taste made us feel that the cook used artificial instant soup base. We asked our waitress about the reasons soup is so awful and she told the cook of the current shift has changed and this is the vision of the soup of the new one.

It is highly unlikely this new chef with his vision is suitable for such famous restaurant as yours. I recommend changing or sending him to training in order your customers could further enjoy genuine French cuisine.

Faithfully yours,

Elizabeth Harley


Model Answer 3:

Dear Sir/ Madam,

My name is Rona Lyn Olivar. I am one of your regular customers in your Cozy-Place restaurant, and I am writing to you today to complain about the disgusting meals and desserts that have been served to me and to my family who were with me yesterday for our dinner.

I, my husband and my two children went to your restaurant at around 7 o'clock to have a dinner and to celebrate my husband's promotion from his company. It was supposed to be a happy and memorable night because we were celebrating together as a family in our then most favourite restaurant. But what happened is indeed a bad experience because it is very disappointing.

My husband and I ordered beef steak for our main course, but the steak was so hard to chew and it actually tasted too salty. Even after we told this to the waiter on duty that time, he did not mind us at all and instead told us to complain to the manager. Another thing is that the ice cream shake that my children have ordered was no marshmallows on top, despite the fact that there should be as stated in your menu. This is really very annoying in our part.

I demand a full refund of the cost of the meals and the desserts that we have ordered as compensation to the disgusting situation we had in your restaurant.

I look forward to your immediate response regarding this matter.

Yours faithfully,

R.Olivar


Model Answer 4:

To
The Manager
Barbeque Restaurant and Bar Indore

Sub: Customer Feedback

Sir,

I am Gagan Bhatia, a resident of the same locality where you’re renown Restaurant “Barbeque” is located. I had visited the place with my family to celebrate my 1st anniversary. I often visit your restaurant due to Ambience, Hygiene, Staff Behaviour & above all the complimentary drinks served with the delicious meals. But, last night it was a big disappointment as firstly, I had my tables booked well in advance but it was allocated to some renowned personality which is not at all acceptable as it hurts customer belief in the service.

Moreover, service was not as per standard and our order took far more than the usual time which was quite annoying. I am a regular customer of your restaurant and if this is what you are going to continue in future then you may lose big business.

Yours Sincerely
Gagan Bhatia.


Model Answer 5:

Dear Sir or Madam,

I am a regular diner at your restaurant on the Madison Avenue. I am writing to express my dissatisfaction with a meal that I treated my family to at your restaurant.

Recently, I was promoted to the post of Senior Internal Auditor in my organisation. Therefore, I decided to celebrate this event with my family and took them out to one of your outlets at Madison Avenue. We ordered four servings of shrimp fried rice, but we were shocked to discover that most of the shrimp in all of our servings was uncooked and had a very pungent odour. After complaining about it to the supervisor, we were told that the restaurant had run out of shrimps and that we will have to be content with what we were served. You can understand my frustration when my family and I had to leave the restaurant with an empty stomach and disappointment. And as a result, my mother had to cook some food herself when we got back home.

My intention in writing this letter is to ask you to issue a show cause notice to the supervisor at your restaurant, and disseminate instructions to all your staff to hold a modicum of buffer stock for every item, just in case the restaurant runs out of that item so that no other customers will have to experience the humiliation like the way we did.

Yours sincerely,
Muhammad Sameed

[ Written by - Sameed Qureshi ]


Model Answer 6:

Dear sir/madam,

On May 10th, 2016, Saturday, my wife and I visited your restaurant to celebrate our third wedding anniversary. Unfortunately, we had a very negative experience due to bad meals and dessert that had been served.

My wife and I arrived in your restaurant at around 6 pm. We ordered Doro wet for our main course, but the taste was bitter, which actually ruined our dining experience. Even after we told this to the waiter on duty that time, he did not mind us and instead told us to complain to the manager. Another thing is that fruit punch that my wife ordered had no orange juice in it despite the fact that there should have been as stated in your menu. This was a very annoying and negative experience for us.

I demand a full refund of the cost of the meals and desserts that we ordered as compensation to the bad situation and experience we had in your restaurant. I also want you to take actions against the waiter who denied listening to our complaints.

I look forward to seeing you take immediate action regarding this matter.

Yours faithfully,
K. Henok.

[ By - Henok ]


 

1 1 1 1 1 1 1 1 1 1 Rating 4.29 (12 Votes)

Comments   

0 # Bhupinder Singh 2016-11-17 02:47
Dear sir,
I am writing this letter in regard to my recent visit to your restaurant, "Desi Junction" on the Scott road. I was there with my whole family to celebrate my son's birthday. It was a happy day which turned into disappointing due to the bad food and service we got from your restaurant.

I booked my table 14 for thirteen people two days prior to the occasion and in fact, received the confirmation through an email. When we visited your restaurant on my son's birthday, no table was available for us and a staff member told us to wait for about 10 minutes which in fact, turned to 25 minutes!

Secondly, the food we ordered was not served in the right quantity and at the top of it, the food items were bit cold. When we asked one of your employees to take it back and fetch us a fresh one, we were puzzled by the unprofessional behaviour of your staff.

Therefore, I would like to notify you about this situation which literally ruined our celebration. Your restaurant is always the favourite place for my family to celebrate all our special occasions, but I guess this is not the case anymore. I expect you to take immediate action and
educate your staff to provide good customer service and train them how to handle customer concerns with care. Also, no discount was offered to me for all this inconvenience caused.

Looking forward to hearing from you soon.

With best regards,
Bhupinder Singh
604-396-xxxx.
Reply | Reply with quote | Quote
0 # Sonjoy 2016-10-21 09:03
Letter Writing Topic: You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant.

Answer:
Dear sir,

On 20th October 2016, I took my family to your restaurant to celebrate my wife's birthday. So far it was our favourite restaurant and we frequently went there for taking our meals or to celebrate any special occasion. But it was quite a shocking experience for me to celebrate my wife's birthday party at your restaurant.

As soon as we arrived, I noticed that no party decoration work was done though I mentioned it twice and paid an advance for that! We ordered starter menu first and then mutton curry with fried rice. After waiting for more than 45 minutes, a waiter served the food. However, the quality of service and food arrangement were awful. We ordered special curry with mutton but they provided us hard and cold mutton. Besides the quality of fried rice was not up to the mark. We felt very much annoyed. At last, we told your staff to give us coffee but the waiter could not serve that because of the unavailability of the coffee. Actually, it was a very bad day for us a great celebration was ruined due to the bad meal we were served. We have already promised not to visit your restaurant.

Last but not the least, you should take proper action for improving the quality of your food and service. Also, do change the chef and waiters very urgently. Besides, try to recruit some energetic and polite waiters which will very much beneficiary for your restaurant. Thank you.

Your faithfully,
Sonjoy.
Reply | Reply with quote | Quote
0 # Biwas 2016-10-16 13:21
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In the letter:

» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take.

Dear Sir/Madam,

I, along with my family members, was in your restaurant on 1st of August for the first birthday celebration of my daughter. Your restaurant is the one stop place for most of our familial celebrations. It is very close to my house and the hospitality offered by your staff is incredible.

Unfortunately, the party we organised on the 1st August turned into a chaos. We booked the family hall for 25 people a week ago, which was confirmed with Mr Pat, Assitant In charge. When we were about to begin the event, another family came to our venue claiming that they had booked the venue. We had to leave the place because of the unorganised booking.

After that, we decided to continue the event at our home with a great frustration. We had to convince every of our invited guests that it was a mistake and some of them left the venue due to their disappointment. But a bigger frustration came when we unboxed the birthday cake. The cake seemed so weird and the shape of Hello Kitty that was assured to us was not made.

In this regard, I would like you to take a prompt action regarding the careless booking system. This happened due to the negligence of one of your staff members and would like the assurance from your side for the better management of the special events like this.

I look forward to hearing from you with proper explanation.

Sincerely,
Biwas
Reply | Reply with quote | Quote
0 # Jyotshana 2016-09-08 07:49
Dear Sir / Madam,

I am writing to complain about the food we were served in your restaurant last Friday. I am Jyoti and a local inhabitant of the town.

Last Friday I, along with my sisters, went to your restaurant to have our lunch. After we did our shopping, we felt hungry. We noticed your restaurant and thought to experience a fabulous lunch as we heard so much about your restaurant. But our experience in your restaurant was very disappointing.

Initially we ordered mo:mo as we are very fond of it. Next, we ordered chow mein. The waiter told us that food would arrive in next 15 minutes. But we waited for nearly 45 minutes and no food appeared in front of us. Suddenly a waiter brought mo:mo. But when we tasted it, it tasted like the stale food of few days! We could not eat it. We complained it to the waiter. He told us to complain it to the manager. It was quite unprofessional and embarrassing. When chow mein arrived, we thought it would be tasty which would fulfil our appetite. But when we started eating, we found that it was too much salty and oily. We stopped eating it. After some hot debates with your waiter, we paid for the food we ordered. I want to inform you that your restaurant is located near a very popular mall. If you improve your food quality you can attract many costumers and enhance your reputation. But if you provide these types of service, your restaurant will get a bad reputation and would be forced to get out of the business. So you should change your chef and employ experienced and cordial staff.

I hope you will put our request into action.

Yours Faithfully
Jyoti.
Reply | Reply with quote | Quote
0 # Manoj 2016-08-09 21:50
Hi, I have a doubt in this line from Model 1:

I will appreciate you if you could have taken an action about this inconvenience.

My Doubt is - could have taken VS could take

This event is not yet happened, you are telling the manager to do something based on your letter. So how can we say - could have taken. Correct me if I am wrong. Is this right ? I will appreciate you if you could take an action about this inconvenience. Regards - Manoj.
Reply | Reply with quote | Quote
+2 # Keshav 2016-08-07 09:06
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In the letter:

» explain why you were at the restaurant.
» describe the problems.
» write about the action you want the manager to take.

Dear Sir/Madam,

I am writing you today to express my utmost disappointment and dissatisfaction about the food and service I had received in your restaurant on my mother's 52nd birthday.

I am Keshav Grover, visited your restaurant with my family last Friday on a special occasion- my mother's birthday, to rejoice the evening with them. We ordered the Thai-soup & some appetisers and the main course from the menu. First of all, the waiter took more than an hour to serve the order. Moreover, the food ingredients were in a stale condition and were not properly cooked! Therefore we called the waiter to inform about the food and surprisingly he just ignored and acted as if we were making unreasonable complaints. He did not even try to explain to us what was wrong! The food and the service ruined our celebration. you can understand our frustration when I and my family left the restaurant with an empty stomach.

My experience with your restaurant was so disgraceful. So, I request you to take this matter seriously and take a proper action.

Yours Faithfully.
Keshav Grover.
Reply | Reply with quote | Quote
+1 # Jani 2016-07-28 12:31
Dear Sir/Madam,

My name is Jani Torres and I visited your restaurant last Friday- 8th February 2016, together with my family and friends. We planned to celebrate my daughter's 7th birthday on the said date and even booked for a reservation beforehand with the assistant manager one week ago.

we arrived at the restaurant thirty minutes before the agreed time as we were informed that we can have additional preparations for the party. Unfortunately, the things that we requested in accordance to the party were not followed. First, we have given the exact number of guests who would be present in the party but to my surprise, not enough tables and chairs were available at that time and that was quite embarrassing for me and my family. Second, the dish that we chose was altered slightly without even informing us.Third, we chose the entertainment package while we booked but neither the gaming facility nor any music was present on that day. We were told that there was a staff scarcity to accommodate us any additional entertainment.

I was really disappointed with the services that your restaurant and staff have offered. My husband and I do not plan to make any more commotions but we do hope that no other customers will experience the same the way we did. Please do treat your customers fairly as we are paying the fees properly.

Thank you.

Sincerely,

Jani Torres.
Reply | Reply with quote | Quote
+5 # Thu 2016-07-13 09:59
It could have been better if you would have Given SCORE for each sample posted in your website. So we could know the level of that essay. Thank you so much. This source is so helpful.
Reply | Reply with quote | Quote
+1 # Kulwinder Singh 2016-07-09 06:11
Dear Sir,

My name is Kulwinder Singh. I visited your restaurant last night. I am writing this letter to you about my dissatisfaction with the food that was served to us.

Yesterday I went to your restaurant with my family to give them a treat to celebrate my promotion. I wanted to make the day happy and memorable. But I am sorry to say that we spoiled our evening by visiting your restaurant. Your restaurant is famous for roasted chicken and that's why we ordered it. But we were shocked to taste it; it was cold and raw from inside. Nobody would believe that it was cooked and prepared by some expert chef. Due to the bad taste of the chicken, we could not eat anything further. We returned almost with empty stomach!

On reaching home my wife made something light for us so that we would not have to sleep hungry. It was really a bad experience for us. We request you to take prompt action in this regard so that nobody would suffer due to such kind of mistake by your staff.

Hoping to hear from you about the action you have taken for not to repeat this kind of folly in future.

Thanking you,

Yours sincerely,

KSA.
Reply | Reply with quote | Quote
+3 # Vincent Carr 2016-05-06 03:27
Dear Sir or Madam,

I am Vincent Carr, a regular and a valued costumer, in your restaurant. I’ve been enjoying my meals in your restaurant for the last past 5 year and last Saturday, 30th of April, 2016 around 8 o'clock in the evening, my family and I had a dinner to celebrate my wife's birthday. I am writing you this letter to express my displeasure on the food and service that I encountered on that day.

First of all, my family ordered your signature meal ‘The Curry Fish Head’. I specifically told your waiter to serve us the non spicy one which he acknowledged. When the dish arrived, I was surprised that he served us the spicy dish. I called for the attention of the waiter and asked him regarding the dish. Surprisingly, he just told us that your restaurant do not serve the non spicy Curry Fish Head and he left us acting like he was so busy.

Secondly, when I demanded to speak to the manager, the waiter told me that he was so busy and he would relay the message to the manager. I felt like the waiter was so rude and did not know how to handle such incidents.

Lastly, I demand to ask for an explanation regarding what happened during that day. I left your restaurant without knowing if the waiter did relay the message that I gave to him.

Hoping for your quick respond.

Yours Truly,

Vincent Carr
Reply | Reply with quote | Quote
+3 # Gasgas Abelgas 2016-04-23 22:24
Question:
You took your family to a near-by restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In the letter:

» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take.

Answer:
Dear sir or madam,

I am writing to inform you about the terrible meal and service we had yesterday in your restaurant.

Yesterday, we planned to surprise our parents by treating them for their 50th anniversary. We decided to bring them to the finest restaurant in town and experience different types of cuisines. Luckily, we manage to see one and that is your restaurant.

However, upon entering the restaurant, one of your employee hit my 75-year-old mother in the shoulder with the tray he was holding. I did not notice the incident but my mom told me when we got home and she said that the employee did not even apologized for it. I told my mother that it happened maybe because there were too many customers yesterday and the employees were a bit in a rush but I knew that it was unprofessional and rude not to apologize. In addition, I would like to express my dissatisfaction for the slow service we had. It took us an hour before the food was served and that was a very bad experience for us.

I would like to suggest you to have few additional staff members to facilitate the customers. Also, a performance evaluation might be necessary for your employees to prevent them from being rude to customers sometimes. Despite the problem, the food that was served was really extra ordinary and very delicious too.

I am looking forward to hearing that you have taken prompt action to address the problem.

Yours faithfully,
Gasgas Abelgas


Please comment how can I improve my letter writing.. Thanks.
Reply | Reply with quote | Quote
+4 # Jefffrey Quinones 2016-03-26 07:04
Dear Sir or madam,

I am writing to express my concern and dissatisfaction about the meal and poor service I received yesterday from your restaurant. My wife and I visited your bistro to celebrate our 2nd marriage anniversary and we were accompanied by some of our friends and family members. Your restaurant was highly recommended by my best friend and recently I liked the way you advertised your service on TV.

We intended to order five different menus such as pasta, pizza, roasted chicken, Caesar salad and special ham. Apparently, we waited for 40 minutes before someone arrived to take our order. I assume your staff members did that only from negligence.

I was so disappointed when I had to keep my guests waiting for more than an hour before the menu arrived and frustratingly they were all cold. Moreover, the taste of foods was not really convincing as what you advertise on TV. Truly an upsetting issue for all of us.

I recommend that you look in to this issue and make the price more reasonable. Also work on the menu to improve the quality by adding more ingredients or by re-placing your chef.

I do hope this problem will be addressed promptly by you to keep your business reputation.

Yours faithfully,

Jeffrey G Quinones.
Reply | Reply with quote | Quote
+2 # Abhi 2016-03-24 07:27
Dear Manager,

I am writing this letter to inform you about the bad experience we had at your restaurant last night.

Being a regular customer I have been coming to your restaurant for almost 5 years with my family and friends . I have recommended your restaurant to many of my colleagues and friends because of the good food & good service your team provides to us. But last night service and the quality of food were just opposite to our expectations.

We ordered some starters and Soups in the beginning which came after we waited 45 minutes and that too was cold & not properly cooked . You can imagine the frustration we had that time after receiving it after such a delay.

We decided not to order further for the main course as we were not able to swallow that cold soup and starters. Adding to that when we complained this to one of your staff members we got very annoying and unprofessional response that they forgot to serve the food because of such a huge crowd on eve of ester and challenged us to go ahead with complaint to the manager.

It is quite irresponsible and unprofessional behavior of your staffs and the quality of food being served as against the reputation of your restaurant have in the market.
Please take this complaint seriously and act against the staff who were responsible for yesterday's service

Thanking You
Abhi
Reply | Reply with quote | Quote
+3 # Muhammad Ali 2016-03-11 11:00
Dear Sir or Madam

My name is Muhammad Ali and I am writing you with the regards to my frustration from a recent visit to your restaurant.

On March 09, 2016, I visited your restaurant with my wife. I went to your restaurant based on one of my best friends’ recommendation. He shared a very positive review of your restaurant, foods, and services and therefore, I decided to celebrate my wife’s birthday there. But to my surprise the decision was a very bad one!!!

We ordered corn soup, chicken biryani, chicken curry and bread. First of all, the waiter took more than an hour to serve the food even though there were very few other customers at that moment. Initially he told us it will take only 15 minutes but he kept us waiting for more than an hour without any explanation. Secondly the soup was not hot and also foods were not properly cooked. Thirdly we ordered chicken curry but they served us mutton curry which was quite furious.

I will appreciate if you try to understand my dissatisfaction and take proper action about the inconvenience which we had to experience in a special event. I will recommend you to change your chefs as they are quite bad at cooking. If you continue with your current chefs, then this restaurant’s reputation will go down pretty soon. Also try to train your waiters about manners and professional behaviors.

Yours faithfully
Muhammad Ali.
Reply | Reply with quote | Quote
0 # Krupa 2016-01-18 03:26
Dear Sir,

I am writing this letter to complain about the bad food served in your restaurant last Sunday. I am Krupa, visited your restaurant with my family as we decided to celebrate my mother's birthday.

We are regular diners at your restaurant and hence we decided to order tomato soup with cream, but to our surprise we found that soup was not hot and bread crumps were also missing! We complained to the waiter to replace the soup. We found that he again brought the same soup bowls and we were very disappointed by the service.

Moreover the main course served was also very oily and my child had a severe stomach pain after we went home. I demand for the full refund of the money for the food we ordered and for the inconvenience caused.

I look forward for the immediate response against this.

Yours Sincerely
Krupa.
Reply | Reply with quote | Quote
+5 # Kaushal 2016-01-12 09:03
Dear Sir/Madam,

I am a regular customer to your restaurant and I usually enjoy my dining experience there. I went to your restaurant last Saturday (12th January, 2016) with my family to celebrate my birthday party and enjoy the evening with my family, until I received the meal in your restaurant and after that all the enjoyment got spoiled.

Last Saturday I and my family arrived at you restaurant at around 7pm in the evening and at that time it was not too crowded, we ordered Chinese food (Thai Curry and Thai rice) which we liked very much as your restaurant serves fine quality Chine foods. But once we received our ordered foods, I got very disappointed as the food was not hot and fresh. Moreover, we have not received our order as is, I have told the same thing to the waiter who was serving to our table, but they have not given the proper response we looked for.

I would request you to look into this issue and please make sure it will not happen again, since it will make you lose the customers like us who come to your restaurant for making their time memorable. I would also request you to refund my money or give the discount for next visit to your place.

Waiting for your reply and prompt action.

Your Faithfully
Kaushal.
Reply | Reply with quote | Quote
+6 # Junaid Chohan 2015-11-12 16:02
Dear Admin, in the question examiner said that "You were disappointed with the meal and wish to complain to the manager". But in model answer 4, the candidate wrote about service not about meal, which is totally wrong actually and examiner will not mark him more than 5. Kindly select model answers carefully
Thanks! :)
Reply | Reply with quote | Quote
+4 # Fred 2016-04-02 11:23
Thanks a lot for your comment and advice. I understand your concern. However, when someone complains about a meal, it does not have to be the poor food quality always. Poor service can often ruin your dining experience. Our advice would be to mention both the poor food quality and bad service for this letter.
Reply | Reply with quote | Quote
+2 # Edward Samonte 2015-10-22 18:16
Dear Sir/Madam,

I am writing this letter to express my disappointment regarding my experience in your restaurant- Savoury Meal. My family gathered for the 89th birthday celebration of our dearest grandmother which was held at Trinoma Malls, Savoury Meals. The was on last October 17, 2015, Sunday at around 7:15 evening.

The main problem that we encountered here is the unfriendly services of the restaurant staffs; they even ignored our special request. First, we asked one of your staffs to make the dish divided in to two because we were accommodating two tables at a time. Secondly, I heard one of the staffs made a comment which was utterly disrespectful to us.

I would like you to take action regarding this matter and I hope we can settle this to avoid future problems especially with the other regular customers you have.

Yours Faithfully,
Edward X
Reply | Reply with quote | Quote
+7 # Jake 2015-06-25 13:38
Dear Sir/Madam,
I am writing you this letter to express my disappointment about the service we had received from your staff.

I, my wife and our two sons have dinned in your recently opened restaurant in the city to celebrate our eldest son's birthday.

As we entered your establishment, we tried to find a vacant table but to our surprise no one of your staff had greeted us and accompanied us to find a place. We had to find it on our own. After we had found the place, we sat and waited for about half an hour but no one from your waiters and waitresses came to ask for our orders. We saw most of your people were just standing and were talking to each other. To have our order be taken I had to approach your receptionist and ask if someone could take our orders.

This is so disappointing, I look forward that you will take an immediate action to have good staffs who knows how to treat a customer and how to deal your costumers so that they return to your restaurant rather than writing complaints letter to you.

Best Regards,

Jake
Reply | Reply with quote | Quote
-1 # Nilraj Atreya 2016-01-07 20:07
Mr. Jake, I think your letter is not complete answer for what the question asked to write. Because the question has clearly stated to write dissatisfaction about the meal. Am I right ?
Regards, Nilraj Atreya
Pokhara, Nepal.
Reply | Reply with quote | Quote
0 # James 2016-04-02 13:58
When you are complaining regarding the meal on a restaurant it doesn't necessary about the food, it can be how they served your meal or how the prepared your meal, its all about the services.
Reply | Reply with quote | Quote
+3 # ANNIE 2015-08-18 13:56
the question was you have to write a complain about the meal served to you not about the service.
Reply | Reply with quote | Quote
+4 # Nima 2015-06-08 04:33
To the manager,

I am one of your regular costumers for the last two years and I am very pleased with the service I usually get from your restaurant. But this time I am writing this letter to express my utmost dissatisfaction with the service and meal I was offered last night.

Last night my wife and I went to your restaurant at 9:00 pm to celebrate our 3rd wedding anniversary. We always go to your restaurant in this very special day and always enjoy our stay, meal and time there. Unfortunately, last night I was quite unhappy with the meal we were served and especially the poor service we were offered. This was very frustrating for me because I wanted to have a happy memory there but instead your service ruined my day.

The soup that we got was very cold and the main course arrived after 50 minutes we ordered for them!!! When I asked one of your staffs that our soup was too cold to enjoy, he kept me waiting for around 20 minutes. After I raised my frustration and complaint to another staff, he had not bothered to show me his courtesy.

The service and food quality have surely declined and I am not sure if this is good for your business and reputation. I want a written apology from the staffs who neglected me as a customer and want my money back as we were not served properly.

I’m looking forward to hearing from you soon and I believe this matter deserves your urgent attention and response.

Your faithfully
Nima Mirabedini
Reply | Reply with quote | Quote

Add comment


Security code
Refresh