General Training Writing Task 1 Sample 35 - You recently bought an item of clothing from a shop

IELTS Letter Writing / GT Writing Task 1:

» You should spend about 20 minutes on this task.

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.

Write a letter to the store manager, explaining the problems you have had. Ask  for a refund or exchange on the item.

» You should write at least 150 words.
» You do NOT need to write your own address.

Model Answer 1:

8th January 2009.

Dear Sir / Madam

Re: Faulty jumper and refund refusal.

On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made of cotton. It cost $59.95 and it was not on special.

When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unravelled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately, there were none in stock. Therefore I asked for a refund. However, the shop assistant refused to give me a refund because it was not in the policy of the store.

I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.

Yours sincerely

Amber Crew.

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