IELTS Writing Task 2 Sample 83 - Complain about a product or poor service

IELTS Writing Task 2/ IELTS Essay:

You should spend about 40 minutes on this task.

When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person.

Which way do you prefer?

Give reasons for your answer and include any relevant examples from your own knowledge or experience.

You should write at least 250 words.

Model Answer 1:
It is rather difficult for me to answer the question how I prefer to complain: in writing or in person because sometimes I just do not have a choice. For example, if I order a product using the Internet from another state or even country, I will more likely have no opportunity to speak to a representative of a company in person. So, in some cases I choose to speak in person and in others I prefer to complain in writing. However, I believe that every option has its advantages.

From the one side, complaining in writing brings many benefits. First of all, one does not have to spend his precious time driving, waiting for his turn and talking with a representative. He can just send mail or e-mail and get all explanation he needs. Second of all, I think it is the best way to avoid an unpleasant conversation. Personally, I do not like to complain about anything especially, in person. Finally, sometimes it is impossible to have a face-to-face conversation because a company which provided a poor product or service is too far away.

From the other side, complaining in person has some benefits too. First, this type of complaining provides an immediate feedback. So, if I have some complaints about a company's products, I will receive all information and explanation right away. However, sending a company a letter and getting a feedback can take more than a month. Second, face-to-face conversation is often more effective. People talk to each other, see each other facial gestures and body movements, which can tell a lot about a person. In addition to these practical benefits, in case, one can not receive a credible explanation from one representative, he always can require to talk to another person. For instance, my husband recently had some extra withdraws from his account by his bank and he was not aware of it. So, he went to the bank and explained to the bank's representative the situation and they together found the solution and that money was given back to my husband's account. I think, in this case, face-to-face conversation is the best way to complain and get feedback fast.

In conclusion, I think that if I have to complain about a product or poor service I will do it in person. However, if a face-to-face conversation is impossible, I think I have nothing left but to send a letter or write an e-mail there.

Model Answer 2:
A lot of times, people need to complain about a product or poor service which is quite common nowadays. It is, therefore, important for one to identify the best medium for your complaints to have the desired effect. Rising complaints both in person or in writing have their pros and cons but I personally prefer to lodge my complaints in writing.

Firstly, putting down your complaints in writing has the advantage of getting to the person intended. That person is usually at the top of the hierarchy. For example, if someone complains to the driver of a bus about over-speeding or reckless driving, the information might not get to the manager of the transport company but may only end up with the driver which might not stop the driver from over speeding in the future and therefore the complaint would not make any impact.

Secondly, writing to the manager about a poor service gives the manager time to understand and assimilate the gravity of the situation and understand how important it was to you the consumer for you to take your time to write about a certain problem. In addition, if one decides to complain in person, emotions may come into play and may lead to the exchange of words and the desired effect is therefore not achieved.  Written complaints also have the advantage of being referred to in the future.

In summary, written complaints have the advantage of getting to the individual in charge, being able to be referred to in the future and giving the receiver ample time to understand the situation and to address it appropriately. As a result, I would prefer to forward my complaints in writing.

( by  - Abdur Rahim )

Model Answer 3:
In day to day life, it is quite common that the daily useful products undergo repair and we are dissatisfied with some services from a provider. To complain about these to the concerned party, some send letters or emails and others complain in person. These two ways differ in resolution time and effectiveness.

The drafted complaint is a lengthy way because the delivery of complaint through courier or postal service takes time. In addition, if the service provider could not understand our complaint then to and fro communication between two parties take additional time. For example, when my microwave oven was damaged, I sent a written complaint to the service centre and it took 2 days to deliver the letter along with the product. Two days later I got a call from the service centre technician for the complaint clarification as he could not understand it clearly. Finally, I got back my micro woven after 7 days. In contrast face to face complaints takes less time.

When we give complaints personally, they are quickly resolved and give effective results. For instance, a few days back I bought Rasagulla sweets and I found them spoiled after opening the container. Immediately I went to the supermarket, complained in person and returned the items. Consequently, they informed the manufacturer to collect back all the boxes of Rasagulla sweets which had the same batch number that I complained. As a result, manufacturer and seller reputation was saved and I got my result.

In short, the above two examples say that an in person complaint is more effective than a pened complaint.

( by  - Ronith )


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0 # Shiva 2016-12-07 12:41
IELTS Essay Question: When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person.

Which way do you prefer?

Give reasons for your answer and include any relevant examples from your own knowledge or experience.

Sample Answer:
Some people prefer to complain in person while others prefer written complaints. In my reckoning, making our complaints face-to-face is a double-edged sword in terms of both advantages and disadvantage but more effective than written complaints. I personally believe that written complaints are sometimes effective, but in most of the cases, they are ignored by the authority.

On the one hand, placing our complaint in person has a profound impact. As a matter of fact, when a person is not satisfied with a special product, food or service, to name a few, it is better to express it in person. Nevertheless, people who are associated with this dispute try to persuade us immediately. Furthermore, they try to compensate their mistake instead of denying it. In contrast, when people write their complaints, the authorities may not pay attention, or even read it. Without any doubt, having more than influence is one of the main reasons of why I complain in person.

On the other hand, sometimes, complaining in person is not a good idea as people often find it weird when someone expresses his complaint. For instance, last year, one of our professors arranged a very hard exam even though he was not quite successful in teaching us in his classes. All of my classmates were not satisfied with this exam and I decided to confront him and complain about the difficult exam. Although I talked very politely and tried to convince him to be less tough while marking our papers, he became angry and gave me the worst mark in the class. Thus, it is not deniable, complaints in person, sometimes, may have the reverse effects on other people and anonymously written complaints, in this case, is far better.

In conclusion, whether a complaint should be written or in person vary based on the parties involved, situation and so on. Thus, though I prefer to complain in person most of the time, written complaints are also effective sometimes.
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