IELTS Letter Writing – Write a letter to the manager of the restaurant


IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In the letter:

» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Dear Sir or Madam,

I am writing to express my concerns regarding the food my family and I were served at your restaurant two days ago.

My name is Rosemary Lane, I came with my family to your restaurant for my daughter’s 13th birthday dinner party. We placed orders for food and drinks to the waitress who assured us that our meals would be ready in forty-five minutes. Though the meals were served on time, regrettably, when the appetizers were served, we discovered what we believed was human hair in our bowl of soup. This was served alongside a basket of stale bread and expired butter. The main meal wasn’t any better as our warm potato salads and grilled chicken breasts were served cold and raw.

For dessert, we ordered a whole chocolate cake with candles to commemorate my daughter’s birthday. Shockingly, we didn’t get our cake. Instead, we were served slices of mouldy cheesecake. At the end of this disappointing and awful experience, I was forced to pay for services I did not receive.

In view of this, I demand a full refund of my money paid to your restaurant and a letter of apology from your waitress who blatantly ignored the food orders I placed from your restaurant menu. Furthermore, kindly ensure that your chefs adhere to strict hygiene and culinary practices. I implore you to take these concerns seriously and deal with the issues stated in this letter.

Thank you in anticipation of your swift response.

Yours faithfully,

Rosemary Lane

[Written by – Sarah Ike]

2 thoughts on “IELTS Letter Writing – Write a letter to the manager of the restaurant

  1. Dear Sir or Madam:

    I am writing this letter to show my concern about the menu we were served and the service we received from your restaurant last night. I hope you will take necessary actions to improve your meals and service.

    Last night, my family and I went to your restaurant, Delicia, at Downtown to enjoy a family meal. Unfortunately, we found our table very dirty and when we called a waitress, she delayed almost 15 minutes to clean it. In addition, the menu book we were served was torn apart and did not include all items. When we ordered our meal, we had to wait for a long to be served. Meanwhile, dishes were a bit salty and some of them were not fresh. It was not up to the expectation we have had.

    When the soup bowl arrived, I found a small hair in it. It was quite disappointing. We did not enjoy the meal and our time there.

    We expect you to train your staff to comply with the professional manner and change your chef who does not have enough qualifications to cook in a large restaurant like yours.

    Yours faithfully,
    Azadeh Etemadi

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