General Training Writing Task 1 Sample 9 - You traveled by a bus and your suitcase was damaged

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You travelled by a long distance bus recently and your suitcase was damaged.

Write a letter to the bus company. In your letter

  • inform the bus company of when and to where you travelled.
  • describe your suitcase and what happened to it.
  • explain why the company should pay for a new suitcase.

Write at least 150 words.

You do NOT need to write any address.


Model Answer 1:

Dear sir/madam,

I am writing to complain about the damages that have happened to my suitcase while travelling from Edmonton to Calgary last week on April 5 using bus service of your company ‘Mapple Tree Transportation'.

Usually, I prefer to carry luggage bags made of fibre or other hard materials, but unfortunately, this time, I picked suitcase made of soft fabric. It is a make of American Tourister, blue in colour. It's rectangular shaped suitcase with wheels and telescoping handles having a top handle of black colour. The bottom part of the suitcase was torn down while forcefully pulling it from luggage box of the bus by your staff. What' more, to my surprise, left side wheel of my suitcase was also broken into the pieces due to excessive luggage pushed into small luggage box of the bus by the staff.

Mishandling of passenger's luggage is truly a mistake of your staff. Damage to my suitcase happened due to inadequate management and carelessness by your staff; therefore, I request quick action in this regard and ask for full payment for the damage caused to the suitcase as the suitcase is useless for me. Awaiting prompt reply from you.

Thank you in advance.

Sincerely yours,

[ Written by - Noghan Odedra ]


Model Answer 2:

Dear Sir or Madam,

I am writing to claim a compensation for the property damage that took place at the time of my travel by a bus of your company.

I travelled from Washington, D.C. to Boston by the bus #301 on February 21, 2007. Before the trip, I passed my luggage to the driver, who helped me to place my suitcase in the luggage compartment of the bus. After the arrival, the driver opened this back compartment and the first thing I saw was that my new and brand-name suitcase was smashed under the pressure of the weight of the other’s luggage.

My suitcase was quite firm and very beautiful in its red colour and modern design. However, it obviously hasn’t been designed to resist such a weight on it. I am very depressed because I can not use anymore my broken suitcase, its handle was bent and two wheels out of 4 were detached.

Since damage stated above was caused by the careless actions of your employee, I would like to require a compensation of $200, which was the original price of my suitcase. Please, deliver a cheque to the address, written above.

Faithfully yours,
Ethan Deen.


Model Answer 3:

Dear Sir,

I'm one of the passengers who travelled from London to Manchester on 20 September and I'm writing to complain about your service as I got my suitcase damaged during the journey.

We left London at around 2:00 pm and I took my suitcase to the bus driver before moving. It was a red hue and four-wheel suitcase and I put my necessary things in it. When we arrived at the Manchester's terminal, I received my suitcase and I noticed that all of its wheels were broken. I expressed the situation to the bus driver but he didn't take any action for the problem.

Last day, I brought my suitcase to the city centre and I found that I can't repair it and so, I should purchase another one. As your company is responsible for this issue, I would ask you to pay me for another same suitcase. I have attached a file which describes all of the details about my suitcase and also you can see how it damaged by looking at the attached pictures.

I look forward to hearing from you in the near future.

Yours Sincerely,
Milad Rahimi

[ Written by - Milad Rahimi ]



Model Answer 4:

Dear Sir/Madam,

I am writing to bring to your attention an issue that I faced while travelling by your bus from Hamburg to Frankfurt on 25th June 2015. Allow me to elaborate.

As you know, this was supposed to be a long and tedious journey hence like most travellers, I submitted my baggage to be kept in a separate compartment. When the bus reached its Frankfurt terminal, I was shocked to discover that one of my suitcases was severely damaged. It was a maroon suitcase that my dad had given to me as a present on my graduation and hence had a lot of sentimental value attached to it in addition to being a very costly item.

Since I had taken out travel insurance with your company before embarking on this journey, I expect you to reimburse me the amount equivalent to the fair value of my suitcase. Please find the enclosed insurance claim form along with receipt of the suitcase. I have already decided that if you fail to pay me consideration for my loss, I shall institute legal proceedings against your company in small claims court.

I am anticipating immediate remedial action.

Kind Regards,

[ Written by - Sameed Qureshi ]

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0 # AsCh 2018-02-28 17:57
Dear Sir/Madam,

I am Anand Ch, a frequent traveller of your “XYZ Travels”. I am writing this letter to express my concern about a damaged suitcase during my recent journey on one of your buses.

I travelled on January 8th, 2018 from Atlanta to Dexton and my reservation number was 018BN on bus 128SW. While booking my ticket, I got a flat 50% off for check-in baggage and I paid upfront. During my departure from Atlanta, I handed over my brand new red colour Samsonite suitcase to the check-in counter. When I reached my destination, I found that the bag was completely damaged and seems unrepairable. Unfortunately, some of the items were lost too!

As I have paid for the insurance during my booking, I urge you to make a detailed inquiry about the lost items which includes some important documents and request you to make a full payment for my new suitcase.

Thanks in advance. Looking forward to hearing from you soon.

Yours sincerely,
Anand Ch
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+5 # Karan Bansal 2016-08-12 21:39
You travelled by a long distance bus recently and your suitcase was damaged.

Write a letter to the bus company. In your letter:

--- inform the bus company of when and to where you travelled.
--- describe your suitcase and what happened to it.
--- explain why the company should pay for a new suitcase.

Write at least 150 words.

Dear Sir/Madam,

Unfortunately, I am writing this letter to express my displeasure about the transportation service provided by your company. I travelled from Bhatinda to Amritsar in the 6E-41 bus having the departure time of 6.10 a.m. from Bhatinda. My booking reference no. is 12421. As I lodged the bus, I contacted the attendant to submit my luggage. I handed him the baggage and he threw my suitcase into a storage deck in front me. I was a bit shocked by this but he assured it was safe and he did that all the time.

When we reached Amritsar, I received my suitcase but its handle was broken! When I complained the attendant about this, he said it was already damaged before I submitting to him. After some unnecessary arguments, I reached my house with a sad feeling. To my bad luck when I opened the bag I found that the screen of my laptop had cracked badly. I had many important official data into that and the laptop is not functioning at all!

I am requesting you to reprimand the concerned official and provide me with the proper compensations against my damaged laptop and suitcase. I will be looking forward to you positive response in this regards.

Enclosed: Service Invoice of laptop and suitcase repair.

Your ’s faithfully,
Karan Bansal

Please assess the letter and tell the band score.
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+8 # Nima 2015-06-17 09:44
Dear Mr Alavi,
The manager of the first line of Bus Company.

I’m Nima Mirabedini, one of your regular passengers. I travelled in your bus on 20th June from Tehran to Esfahan. I’m writing this complaint letter to express my dissatisfaction about your bus service in that journey.

As I mentioned before, I travelled by one of your blue big bus, number 1221354, and delivered my suitcase with other luggage. Unfortunately after a long distance when I arrived my destination, co-driver brought out my suitcase from behind of other luggage with force and when I objected to him, he did not listen to me and behaved very rudely in front of other passengers. Due to his unacceptable behaviour and lack of care, my necessary stuff and suitcase were damaged in your vehicle. I believe you should pay compensation to me and your unprofessional staff should be warned from your side not to behave like this in the future.

I supposed you understand my disappointment when I saw my handbag is destructed. I think this problem deserves your urgent pursuit and attention. I’m waiting to hearing from you as soon as possible.

Your faithfully
Nima Mirabedini
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