General Training Writing Task 1 Sample 35 - You recently bought an item of clothing from a shop
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IELTS Letter Writing / GT Writing Task 1:
You should spend about 20 minutes on this task.
You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.
Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item.
You should write at least 150 words.
You do NOT need to write your own address.
Model Answer 1:
To the Manager,
A2Z Fashion House,
Elizabeth Super Market.
I am, Naaz, a regular customer of your store situated in Elizabeth supermarket building. I am very impressed with the unique and latest trendy collection of your store. I am writing this letter to inform you that my last shopping experience was not very satisfactory.
I bought a white colour top from your store on 14t April. When I tried it in the shop, it was perfectly alright. However, when I showed it to my roommate I realised that there is a stain on the back side of the top. It is such a big stain that it could not be ignored. I believe it was exchanged with the defective piece during the billing. I immediately went to the store to get it replaced. However, the assistant mentioned that once the item is sold it cannot be exchanged or refunded as per the store's policy. I completely understand it. However, it is unfair that a customer has to suffer due to the staff's mistake. I have not removed the price tag also from the top and it is clearly visible that the stain is very old.
I believe this matter deserves your immediate attention. I would appreciate if you could replace the top. It would certainly increase my confidence towards your customer care services as well.
Looking forward to your prompt action,
(Customer ID as mentioned in your Store card: 267457)
[ by Naaz ]
Model Answer 2:
8th January 2017.
Dear Sir / Madam
Re: Faulty jumper and refund refusal.
On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made of cotton. It cost $59.95 and it was not on special.
When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unravelled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately, there were none in stock. Therefore I asked for a refund. However, the shop assistant refused to give me a refund because it was not in the policy of the store.
I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.