GT Writing Task 1: Sample 38 - You ordered a new chequebook from your bank

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You ordered a new chequebook from your bank two weeks ago but you have received nothing.

Write a letter to the manager complaining about the bad service. Say when and how you ordered the chequebook. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam, 


Model Answer 1:  

Dear Sir or Madam,

I am writing to complain about the poor customer service that I have received from your bank lately. Despite giving a chequebook requisition almost fifteen days ago, I am yet to receive it. I have not got a proper response from the branch and I am hoping you would resolve it.  

Two weeks ago I ordered a chequebook by filling out the request form when I visited the bank in person. But neither have I got the chequebook nor have received any correspondence from the bank. I urgently need the chequebook as I have a few bills that I need to pay by cheque. I maintain a checking account with your Lockshire branch and my account number is CAA-25478412354.

I am requesting a proper explanation for the delay and poor service. Please inform me how much longer I will have to wait for my chequebook. I would also like to know what action you are going to take regarding this bad service.

I have been a customer of your bank for more than fifteen years and this is the first time I have had to complain. It is very disappointing.

I look forward to hearing from you soon.

Yours sincerely,

Rocky Taylor


Model Answer 2: 

Dear Sir or Madam,

I ordered a new chequebook for a savings account that I maintain with your bank. It has been more than two weeks and I have not received it yet. I am writing to complain about this bad service and hoping you would rectify that.

I have been maintaining the account in your branch for more than a decade and my account number is 0012845181. Generally, the service offered by the bank is praiseworthy, but I cannot say so this time. I placed a chequebook requisition on 14th January and I am still waiting to receive it. I have some payments to make including a payment to my pension fund and I cannot do so without the chequebook.

It usually takes 4-5 working days to receive a new chequebook and I am not sure why it is taking so long this time. More surprisingly, when I called the bank the day before yesterday, I got no reliable response. I, therefore, request you to look into this issue and give me a probable date by which the chequebook would be delivered to my address.

Furthermore, I would like to get appraised about the reasonable action that would be initiated from your end so as to reduce the possibility of reoccurrence of such a bad incident in the future.

I am looking forward to hearing from you soon.

Yours faithfully,

Mehra Niraj

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