IELTS Cue Card Sample 511 - Describe a person who once apologised to you

IELTS Speaking Part 2: IELTS Cue Card/ Candidate Task Card.

Describe a person who once apologised to you.

You should say:

  • who this person was
  • why he/ she apologised
  • where you were then

and explain how you felt about it.

[You will have to talk about the topic for one to two minutes. You have one minute to think about what you're going to say. You can make some notes to help you if you wish.]

Sample Answer 1:
Apologising is a part of good manners and I believe that it often pacifies many chaotic situations. Whenever I believe that someone owes me an apology, I do not hesitate to apologise to this person. In many events, others apologised to me and I would talk about one such event for this candidate task card.

It was around 3-4 months ago when the chief cashier of the City bank profoundly apologised to me. I cannot recall his name but my best guess would be 'Jonathon'. He was a middle-aged white male and would be 5 feet 11 or so. 

I went to the (...say your bank area name...) City bank branch to withdraw some money. It was unusually crowded and I had to wait in a queue for about 25 minutes. As soon as I presented the cheque leaf, the cashier verified my signature and checked other information on his computer system. Within a minute, he returned my cheque and informed me that my savings bank account with them did not have sufficient balance. His facial expression was quite rough and he advised me to check my balance before presenting the cheque leaf. I tried to explain to him that I deposited a large amount the day before yesterday and he should check it before  rejecting my cheque. He was adamant and non-cooperative. He asked me to contact the chief cashier for any complaint and leave the cash counter to let others do banking - which was very harsh and unprofessional. It was a frustrating experience for me.  

When I explained the chief cashier the whole situation, he checked the computer system and found that my claim was absolutely correct. In fact, it was their fault that my deposit was not credited to my savings account. The chief cashier then apologised to me profoundly. He took my cheque leaf and cashed it out himself. He apologised to me several times and promised me that such event won't happen again. 

Honestly speaking, when the cashier rejected my cheque, I felt quite angry and irritated. I knew that I had deposited a large sum of money and  there was no way he should reject my cheque. I become angrier when he behaved as if I was a stupid to present the cheque without having any balance! The chief cashier's manner and friendly behaviour, on the other hand, was quite professional and amiable. He attentively listened to my explanation and apologised as soon as he found that I was right and if there was anyone to be blamed, it would be his teller, not me. His cordial behaviour and apology soothed me and I forgave the unprofessional behaviours of the teller who rejected my cheque. I accepted the apology and left the bank without any hard feeling. 


Sample Answer 2:
It is really embarrassing when a teacher comes with an apology. In fact, I had a similar experience in my 8th semester at the Columbia University in New York. I will describe the event in brief now and thank you very much for letting me the opportunity to talk about this event.

In my 8th semester, I had to attend a course conducted by Dr. Robert Brown. He is a man of letters and knows his subject very well. He has a very sharp sense of right and wrong and never compromises on the issues of sincerity. Dr. Brown never inspired his student to study hard rather he suggested them to get into the subjects or texts they were reading. He preferred and inspired the students to understand the topics and the subject as a whole, rather than mere memorising them. He believed that only memorising cannot help bring a better academic success. Hence, he was a great and popular teacher among the students. A simple mistake and his sincere apology raised his position higher to me and remaining all of the class.
Dr. Brown was assigned to take our course E 301 – Basic Economics. He took the classes and delivered lectures smoothly. I also attended all of his classes and come to know about different economic terms and relations. He also taught us to solve the basic economic math. So, when we appeared on the semester final exam, we encountered with the math he had shown before. I answered them perfectly. Unfortunately, he made a simple mistake while checking my answer script. Someway, Dr. Brown forgot to count the math that I solved in two of the pages in the middle section of the answer script. The marks for solving the problem were 20. I explained the problems using two graphs on the pages. But when I was given the script to check after evaluation, I discovered the mistake. And he apologised.

In the beginning of the 9th semester, all the exam scripts were given to us to inform our parents and check back if there were any discrepancy. I was in the class when I found the matter. Instantly, I informed the fact to Dr. Brown that there was a mistake in counting the numbers. Since he was busy with the exam script distribution, he assured me that he will look into the matter. Once the exam scripts were distributed, he asked me to meet him with the answer sheet, and he admitted his mistake when I showed him that he did not count two of the pages.

He felt sorry for his mistake and in the class, he apologised to me. He also said that if I had not noticed the fact, my grade could have been lower. He sincerely regretted about the mistake. He explained that he might have missed the pages somehow and thus he could not give marks on the solutions. He immediately issued marks on the math and I got full marks- 20. So, my score bumped up and I was happy. But by the same time, I felt ashamed that an adult and matured individual like Dr. Brown is seeking an apology from me for his mistake. I felt shy on the issue too. However, it was a different experience for me indeed.



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