General Training Writing Task 1 Sample 30 - You recently stayed in a hotel in a large city

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate.

Write a letter to the manager of the hotel. In your letter

  • give details of what was wrong
  • explain what you had to do to overcome the problem at the time
  • say what action you would like the manager to take

You should write at least 150 words.

You do NOT need to write your own address.


Model Answer 1:

Dear Sir,

I have just returned home after spending three nights at your hotel in Paddington. The staff were very friendly and the location was extremely convenient. However, I feel I must express my disappointment about the room.

As we all know, London is experiencing a very warm summer this year, with temperatures around 30 °C last week, which is quite unusual. As a result, it was very hot in my room on the sixth floor.

Because of the extreme heat in the room, I had to leave the windows open all night and so it was very noisy, as the hotel is on the main road and the traffic never stops in London. Consequently, I got very little sleep over the three nights.

I think it would be a good idea to install an air-conditioning system in the hotel. This could also be used as a heating system in the winter and would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I come to your hotel again.

I look forward to hearing from you.

Yours faithfully

Walker Luise.


Model Answer 2:

The manager, Ibis Hotel.

Dear Sir,
I had recently stayed in Ibis Hotel, Heidelberg for about a week. Contrary to the usual, the temperatures were high on that day and unfortunately for me, the Air Conditioner of my room was not fully operational. I am writing this letter to complain about the same.

I checked in to the hotel at midnight and straightaway went to bed. However, a few minutes later after turning the Air Conditioner on, I realised that the room was not getting cooler and there was a problem with the Air Conditioner. Subsequently, I called the hotel staff to check on the problem but they were not able to fix it. Moreover, there was no other vacant room available. As a solution, I had to open the windows and rely on natural air to cool my room. I had to sleep in skimpy clothes, which I don’t prefer, to overcome the heat.

Therefore, I want you to refund 50% of my hotel charges or provide me with a free stay in a deluxe room, the next time I check in to your hotel.

Yours Truly,

[ Written by - Ripal Vyas ]

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-1 # Vineeth 2015-07-01 05:26
Dear Manager,
I am writing to complain about the worst experience I had during my stay at your hotel May Flower. My name is Mr Jones and I am a business man.

I stayed in your hotel at room number 201 on 2nd of this month to preside over some business deals with some entrepreneurs there. To my surprise, I found that air conditioning in the room was not working properly, absolutely contraindicated for such a meeting.

I called up reception only to know that no maintenance staff was available that time. At last, I had to do some quick arrangement for the same meeting at a neighbour hotel at my expense.
I would not apologise to say that my stay at your hotel was an awful experience, to avoid such things for future I would suggest you run your hotel with a more efficient staff resource

Thanking you
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