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Causton Health Centre & Bentley Hospital Catering Service

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Last Updated: Friday, 21 March 2025 03:46
Written by IELTS Mentor
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Answer Explanation: Causton Health Centre & Bentley Hospital Catering Service.

Go to the Reading Passage: Causton Health Centre & Bentley Hospital Catering Service


Answer Explanation: Auston Health Centre Patient Information Leaflet

Questions 1-4:

Question 1. what to do if you need help outside normal working hours
Answer: B.

Explanation: Let’s read paragraph B (Weekends and Nights) because after skimming through paragraph A, I could not find any relevant information to answer this question! However, if you are smarter than me, you will NOT read paragraph A, and directly read paragraph B as the title "Weekend and Nights" clearly indicates that the answer to question 1 is here!

Well, paragraph B provides information on how to contact a doctor from the centre outside of its normal working hours. Take a look at the second and third sentence, “Please remember this is in addition to our normal working day. Urgent calls only, please”.

Here, in addition to = outside, & normal working day = normal working hours.

So, the answer is: B.
 

Question 2. who to speak to first for general information
Answer: F.

Explanation: The answer can be traced in paragraph F (Receptionists). Again, from the paragraph headings, you should be able to realise that the answer to this question should be in this paragraph. This will save the time and effort required to read all the paragraphs from C to F! The title of paragraph F is "Receptionists" and we are looking for information on who to speak to for general information. No doubt that's going to be the receptionist! 

Now, take a close look at the first and second sentences of this paragraph, “Our receptionists provide your primary point of contact - they are all very experienced and have a lot of basic information at their fingertips. They will be able to answer many of your initial queries and also act as a link with the rest of the team”.

Here, receptionists = speak to first, & initial queries = general information.

This means that receptionists serve as the first point of contact and are capable of answering initial queries people may have.

So, the answer is: F.


Question 3. what happens when you register with the Centre
Answer: D.

Explanation: The answer to this question can be found in paragraph D (New Patients). Again, from the paragraph headings, you should be able to detect that when you register with the centre, you are actually a new patient. This paragraph mentions exactly what happens when someone registers with the centre. Let’s read the paragraph, “Within 3 months of registering with the Centre, new patients on regular medication are invited to attend a health check with their doctor...".

Thus, this means that paragraph D clearly instructs what happens when you register with the centre.

So, the answer is: D.
 

Question: 4. what to do if you need to cancel a doctor’s appointment
Answer: A.

Explanation: The answer can be traced in paragraph A (Appointments) as it talks about both how to make an appointment and what to do to cancel a doctor's appointment. Take a look at the 3rd sentence, “We try hard to keep our appointments running to time, and ask you to be punctual to help us achieve this; if you cannot keep an appointment, please phone in and let us know as soon as possible so that it can be used for someone else”.

Here, cannot keep an appointment = need to cancel a doctor’s appointment.

This means that the Centre makes a polite request for individuals to communicate promptly if they need to cancel an appointment so that they can ensure an appointment slot is available to others who may need it.

So, the answer is: A.
 

Questions 5-9

Question 5. You must always see the same doctor if you visit the Centre.

Explanation: We can find the answer to this question in paragraph A. Let’s read the second sentence of the paragraph, “We suggest that you try to see the same doctor whenever possible because it is helpful for both you and your doctor to know each other well”.

Here, the phrase “We suggest that you try to see the same doctor” means that it is NOT mandatory but a suggestion or recommendation.

So, the answer is: FALSE.
 

Question 6. If you want a repeat prescription you must make an appointment.

Explanation: We should read paragraph A (Appointments) thoroughly to find the answer to this question as this paragraph discusses "appointment". It says, how to make an appointment, when to avoid making an appointment, what to do to cancel an appointment and other relevant information. It says “...We try hard to keep our appointments running on time, and ask you to be punctual to help us achieve this; if you cannot keep an appointment, please phone in and let us know as soon as possible so that it can be used for someone else”. Here, the sentence conveys that the Centre’s commitment to maintaining a strict schedule, emphasizes patients’ punctuality, and encourages timely communication in case of appointment cancellation. However, there is no mention of repeat prescriptions and whether to make an appointment for that or not.

So, the answer is: NOT GIVEN.
 

Question 7. Helen Stranger is the Head Nurse.

Explanation: The answer to this question can be found in paragraph C (Center Nurses) and it should be quite obvious to you which paragraph to read to find the answer to this question. 

Let’s read the very first sentence of the paragraph, “Liz Stuart, Martina Scott and Helen Stranger are available daily by appointment to help you with dressings, ear syringing, children’s immunisations, removal of stitches and blood tests. They will also advise on foreign travel, and can administer various injections and blood pressure checks. For any over 75s unable to attend the clinic, Helen Stranger will make a home visit. AII three Centre Nurses are available during normal working hours to carry out health checks on patients who have been on doctors’ lists for 3 years”.

Here, although Helen Stranger and her job responsibilities are mentioned, there is no information indicating that she holds the position of Head Nurse.

So, the answer is: NOT GIVEN.
 

Question 8. It is possible that receptionists will ask you to explain your problem

Explanation: The answer is found in paragraph F (Receptionists). Let’s look at the last sentence of the paragraph, “They may request brief details of your symptoms or illness – this enables the doctors to assess the degree of urgency”.

Here, may request brief details of your symptoms or illness = will ask you to explain your problem.

This means that receptionists will/ may ask individuals to explain their health issues (request brief details of your symptoms or illness).

So, the answer is: TRUE.
 

Question 9. You should give the Health Centre your new contact details if you move house.

Explanation: The answer to this question can be found in paragraph G (Change of Address). Let’s read the paragraph, “Please remember to let us know if you decide to relocate. It is also useful for us to have a record of your telephone number”. These sentences suggest that patients need to provide the Health Centre with their new contact information if they change their address.

So, the answer is: TRUE.

 

Answer Explanation: Bentley Hospital Catering Service

Questions 10-14:

Question 10. Temporary employees only working 3 hours should .....
Answer: C.

Explanation: The answer to this question is found in the "Meal Breaks" table.

HOURS WORKED -- BREAK TO BE TAKEN

0-4 hrs -- nil
4-6 hrs -- 15 mins
6-8 hrs -- 30 mins
8-12 hrs -- 60 mins (taken as 2 x 30 mins)
12-24 hrs -- 75 mins (taken as 2 x 30 mins + 1 x 15 mins)

Here, 0-4 hrs -- nil implies that temporary workers, (this can be a bit tricky as you have to realise that employees who work between 0 to 4 hours are just temporary employees) who work less than 4 hours should not get any meal breaks.

So, the answer is: C (not take any breaks for meals)
 

Question 11. Employees who work 11 hours should .....
Answer: B.

Explanation: The answer is the "Meal Breaks" table. Take a look at the table:

Here, the row “8-12 hrs -- 60 mins (taken as 2 x 30 mins)” means that employees who work 11 hours should have two "thirty minutes" breaks.

Hence, the answer is: B (have two thirty-minute breaks)
 

Question 12. To find out when to have their breaks, employees should .....
Answer: F.

Explanation: The answer to this question can be found right under the table. Let’s read the sentence: 

"Your section staffing board will show the times when these breaks are to be taken." Here, the sentence means that there is a board that displays times for taking breaks.

So, the answer is: F (look at the section staffing board)
 

Question 13. Employees working with food must ......
Answer: I.

Explanation: The answer to this question is found in the last paragraph titled "SPECIAL REQUIREMENTS – FOOD HANDLERS". The very first sentence of the paragraph says, “Food handlers need to have an annual dental examination by the company dentist”.

Here, food handlers = employees working with food. Thus, the sentence suggests that employees involved in handling food are required to undergo an annual dental examination.

So, the answer is: I (have an annual dental examination)
 

Question 14. Food handlers who have been ill should .....
Answer: H.

Explanation: The answer to this question can be traced in the paragraph titled "SPECIAL REQUIREMENTS – FOOD HANDLERS". The second and third sentences of this section say, “Food handlers should report any instance of sickness, diarrhoea and/or stomach upset experienced either while at work or during a holiday to a member of the Personnel Management team. Any infections of ear, nose, throat, mouth, chest or skin should also be reported to a member of the Personnel Management team”.

Thus, the paragraph suggests that food handlers are instructed to report any instances of sickness, diarrhoea, and/or stomach upset.

So, the answer is: H (tell a member of the Personnel Management team.


This is the end of the Answer Explanation section. We hope you will find it useful. If you have any questions or confusion regarding this explanation section, please leave us a message in the comment section. 

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