GT Writing Task 1: Sample 7 - You recently had your computer fixed at a local computer store

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.

Write a letter to the store manager. In the letter:

  • describe the situation
  • explain why you are dissatisfied
  • say what you want the manager to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Model Answer 1:

Dear Sir or Madam,

I am one of your loyal customers and I always take your service for any computer repair works. However, this time I am writing to complain about a poor customer service that I received on 20th September from your shop. I really am disappointed with the service and I hope you will take a prompt action after investigating it.

A few days ago my computer showed some anomalies and in every few hours, it got restarted automatically. In fact, I didn’t pay much attention to this issue until the problem became more frequent. So, I took my computer to your store on 15th September and your customer care officer promised to fix the problem in a day or two. However, he took a week to call me and when I brought my computer home, I found that nothing has been done. The restarting problem reappeared as usual while I paid $100 to your shop and waited for one week to have it fixed.

This is a frustrating and daunting experience that I have had with your service and I would ask you to investigate the reason for this poor customer support. Please send someone to my home to have the issue fixed or refund the service charge that I have already paid for apparently nothing.

I am looking forward to hearing from you soon.

Yours faithfully,

Milad Rahimi

[ Written by Milad Rahimi ]


Model Answer 2:

Dear Sir or Madam,

I took my computer to your service centre on 22nd July and was charged £80 for a repair work. However, I had to go to your shop twice and I am writing to express my dissatisfaction with the service I received from a particular technician.

I purchased the computer last year and the warranty expired only a month ago. For the last few days, I was having problems with my computer. Some programs froze frequently and sometimes I had to restart the computer for that. I took my computer to your store on 22nd July and tried to explain the problem to a technician, who introduced himself as Michel, but he was very rude and pointed me that the computer is working fine. I tried to convince him to spend more time to identify the problem, but he acted arrogantly and impatiently explained to me that his shift is over and I will have to come next working day.

As a regular customer and since I wanted to have my computer fixed promptly, next day, I travelled to your shop again. This time another technician, John Bolt, listened to me attentively and spent some time with the computer. He fixed my computer in less than an hour.

I suppose your employee Michel is not proper for his position because of his unprofessionalism. Please employ more skilled and cordial technicians who do behave rudely.

Yours faithfully,

Stuart Albert


Model Answer 3:

Dear Sir or Madam,

Recently I took my computer to your store and had it repaired for a charge of $100. However, I am writing to express my dissatisfaction with the service that I experienced at your store. I am hoping that you would take actions to improve your service quality and give me an explanation of the unexpected event.

With regards to the poor customer service, one of your staff, whose name I cannot recall, promised me on 25th June that the repair work would take only two days as the computer had a minor problem. When I expressed concern about my data, he assured that it would not be affected in any way. Three days later, I received a call from your store and was told that the repair will take longer than expected, so I had to wait a bit longer.

After nine days, I finally brought my computer home. To my dismay, some of my important data and files were gone. Given what I was told previously, I was extremely disappointed and upset. Honestly, I did not expect such terrible service from your store. I demand that you give me a proper explanation as to how this incident occurred. You must also restore my missing data.

I look forward to hearing from you soon.

Yours faithfully,

Helen Lim

[ Written by - Helen Lim ]


Model Answer 4:

Dear Sir or Madam,

I have recently taken your PC repairing service but my experience was dismaying. I am hoping that you would take the necessary actions to improve your service quality and arrange my computer to be properly fixed this time.

My computer had some problems including slow startup and sudden blue screen and to have those issues resolved, I took it to your repair shop on 18th March. I got a call on 22nd May from your store and your staff claimed that the issues were tackled. They charged me $95 and I took my computer home that evening. Unfortunately, those problems were not properly fixed as they reappeared. I work from home and have important projects on hand. Your poor service has wasted my time, money and put me in a difficult situation to handle project deadlines.

As a regular customer and since I have already paid my service charge, I need my computer fixed by tomorrow. So, please make arrangements to repair it by your personnel as soon as possible.

I am looking forward to hearing from you at your earliest.

Yours faithfully,

Ali Hosseini

[ Written by - Ali Hosseini ]


Model Answer 5:

Dear Sir or Madam,

I am a regular customer of your store and have found all my interactions with your office very satisfactory. But, I am sorry to say that the service I received last week, to have my personal computer repaired, was not as per your excellence. I am hoping that you would rectify the issue to keep your reputation intact.

First of all, the front desk technician was not available at the time of our prescheduled appointment. I had to wait 45 minutes for him to appear. However, this was just the beginning of the poor service I experience yesterday. He did not seem to have enough understanding of the computer hardware and Linux operating system and it took me 30 minutes to explain the problem and then he accepted my computer for the warranty. On 19th November, when I collected my computer, I noticed that the invoice includes the cost of the keypad replacement! I never lodged a request to change the keyboard!

I request you to look into this matter and remove the keyboard replacement charge from the invoice. Also, appoint technically sound personnel to your service team as they represent your company.

 I am looking forward to hearing from you soon.

Yours faithfully,

Ramanuj Sharma

[ Written by - Ramanuj Sharma ]


Model Answer 6:

Dear Sir or Madam,

I took my computer to your repair shop recently and I am writing to express my dissatisfaction with the repair work your technician did on my computer’s heatsink. I suggest they should properly diagnose the problems before fixing any computer and charging money to a customer.

I took my computer to your store on 07th December because of an overheating issue with it. After careful inspections, one of your technicians determined the problem to be an old heatsink that could no longer keep the processor cool. I was told that the problem will be fixed and that my computer will no longer heat up. I paid $80 for the repair work and another $35 for a new heatsink.

However, when I brought the computer home, the problem still persisted, and my computer was heating up even more than before. You can understand my shock when I realised that I travelled 10 miles and paid your store $115 for nothing.

My intention in writing this letter is to ask you to install a brand new heatsink- that can keep the processor cool, at no extra charge. I can come by and bring my computer on Monday morning if it suits you.

I look forward to hearing from you soon.

Yours faithfully,

Sameed Qureshi

[ Written by - Sameed Qureshi ]

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0 # Shankar 2018-04-28 06:22
Dear Sir or Madam:

Last week I had my virus affected laptop fixed at your store. I was assured that the problem has been solved but within two days of repair, the problem reappeared. I am utterly disappointed with the service and would like you to fix it for free or refund my money.

With regards to the problem I have with my laptop, it shows an error screen while starting and shuts down automatically after 20 minutes or so. After I took it to your repair shop, one of your engineers told me that it was a virus problem and they can fix it in a day. I travelled 30 km to reach your shop and spent $100 to have my problem sorted out.

To my disappointment, the laptop problem reappeared in just two days. I demand someone should be sent to my home and have it repaired for free. If you cannot arrange it, kindly refund my money.

I look forward to seeing what action you are likely to advise.

Yours faithfully,

Shankar
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+2 # Harneet Singh 2018-04-06 10:50
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.

Write a letter to the store manager. In the letter:

describe the situation.
explain why you are dissatisfied.
say what you want the manager to do.

Dear Sir or Madam,

I am writing to complain about the frustrating service that I received from your computer store lately.

I am a student at the IP University, located in Meerut. Last week, I drove all the way to Delhi to have my laptop fixed from your store as I have heard a lot about the variety of brands available at your store and prompt service you offer. After a thorough discussion about my laptop's problem, I decided to had my Dell, AXMOS5678H laptop fixed by your technician.

The laptop was working fine and I had completed a major project on it last month. Suddenly, on Monday, the laptop stopped working. I guess your technician did nothing with my laptop except for reinstalling the Operating system. It has stopped working again within 3 days of repair work and this is quite disappointing.

I would appreciate if you can send a computer hardware technician to my address at the earliest, as I have exams soon and need my laptop to work on.

I look forward to hearing from you.
Thanking you,

Harneet
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+1 # John 2018-01-12 21:05
Dear Sir / Madam,

I am writing this letter to express my disappointment with the service I have received from your company.

I purchased a Dell laptop, model- 2310, about 1 year ago from 'The Best Buy Electronics'. A few days ago, it started to show the blue screen issue and I took my laptop to your store, a reputed service centre for electronics, on January 01, 2018. After analysis, I was told that the hard disk was damaged and will have to be replaced. I was given a quote of $160 for the repair. I was annoyed to notice that few of the screws were not fixed completely after I took my PC home. As it was the festive season, I gave the engineer the benefit of the doubt and moved on with this minor issue. After few days of using this laptop, to my dismay, I have got this blue screen issue again.

I spoke with the store supervisor about the reoccurrence of this issue. He informed me that my laptop would be ready in about a week. It has been 3 weeks since then and I am yet to receive my laptop. You can imagine how frustrated I am with the treatment I have received from your store.

I insist my laptop be fixed within a week and expect to receive a full refund of $160 to compensate my inconvenience. I hope to hear from you soon.

Yours faithfully,
Manish
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-1 # Mandeep Sidhu 2017-06-20 10:31
I want to improve my writing skill.
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+7 # Somanna 2016-05-13 18:49
Dear Sir/ Madam,

I am writing this letter to express my utmost dissatisfaction with the service I had received at your office.

My name is Kiran and I purchased a laptop last month from your shop and it was in a good condition. After a week’s observation, I recently found that the system is not rebooting and the Operating System has got corrupted. I took my laptop for repairing at your local shop, specifically, to install a new OS. To my surprise, the system is not functioning properly and I am extremely disappointed with the service.

This laptop is required for my daily work and it is reducing my productivity per day. Kindly I request you to look into this matter urgently. Your time and help will be greatly appreciated.

I look forward to your immediate response regarding this matter.

Yours faithfully,
Kiran.
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+8 # Nima 2015-06-15 03:19
To,
The manager of Dell Computer store.

My name is Nima Mirabedini and I’m one of your permanent clients. I’m writing this complaint letter to express my dissatisfaction about your services for my computer. One week ago I sent my PC for repair to your store.

Your employee told me that, they can fix my computer’s problem and deliver me in two days. But after 7-8 days later your expert called me that they could not find any solution and my device should be stayed in there for another couple of day. Yesterday your company sent my computer to my home address and unfortunately my problem isn’t solved! I have been with your company for the last 3 years regarding my needs of computer purchase and repairing and I always consent your duties. I have even recommended your computer store to some of my friends and they are now your regular customers. I expect from you to consider this event as soon as possible and arrange to improve your service.

I suppose you can imagine my disappointment when I saw my system still had problems. I’m waiting to hearing from you and I think this matter deserves your urgent attention.

Regards,
Nima Mirabedini
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