General Training Writing Task 1 Sample 7 - You recently had your computer fixed at a local computer store

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.

Write a letter to the store manager. In the letter:

  • describe the situation.
  • explain why you are dissatisfied.
  • say what you want the manager to do.

Write at least 150 words.

You do NOT need to write any address.

Model Answer 1:

Dear Sir,

I’m writing to complain about the service that I received on 20 September from your shop. I’m really unsatisfied with your service and I hope that you take a prompt action on this matter. I always bring my computer to your shop for fixing and I’m one of your loyal customers.

Last month I found that my computer stopped working and after a few minutes it restarted. In fact, I didn’t pay attention to this issue until the problem kept reappearing over and over again. So, I took my computer to your store and your customer care officer promised me to fix the issue as soon as possible. After one week, I took it back home, but to my surprise, the problem came to existence while I paid $100 to your shop and waited for one week to appear my computer without any technical problems.

This is a frustrating and daunting experience that I have had with your service and I would ask you to refund me as you have done nothing for my computer.

I look forward to hearing from you very soon.

Yours sincerely
Milad Rahimi

[ Written by Milad Rahimi ]


Model Answer 2:

Dear Sir/ Madam,

I am writing to express my dissatisfaction with the service I received at your establishment.

Actually, the computer I have bought at your store on the late January was quite good, however, after just half a year things got wrong. Some programs were getting frozen frequently. When I took my computer to your specialist and tried to explain the problem to the technician Michaels, he refused to take my computer into service because the problem did not appear that time. I was trying to convince him to spend more time to identify the reason it is getting stuck, but he was rude and impatient explaining this is the end of his shift. On the next day, another technician listened to me carefully and fixed my computer in 10 minutes.

I suppose your employee Michaels is not suitable for his position because of his unprofessionalism. I suggest you employing someone more skilled and with better personality in order not to waste your customers valuable time.

Faithfully yours,

Stuart Albert.


Model Answer 3:

Dear Mr Popkins,

I am writing to express my dissatisfaction with the service I recently experienced in your store. Since my computer had been having some technical issues, I have it repaired in your store two weeks ago.

One of your staff, whose name I cannot recall, promised me that its repair would be finished in three days. He also stated that while there were problems with my computer, they were not severe. Thus, none of my data would be affected. Three days afterwards, I was told that the repair will take longer than expected, so I had to wait a bit longer.

After a week, I finally brought my computer home. To my dismay, some of my important data and files were gone. Given what I was told previously, I was extremely disappointed and upset. Honestly, I did not expect such terrible service from your place. I demand that you give me a proper explanation as to how this incident occurred. You must also restore my missing data.

I look forward to hearing from you.

Yours sincerely,

[ Written by - Helen Lim ]


Model Answer 4:

Dear Mr. X,

Latterly, I have used your computer fixing services. My computers had few critical problems such as sudden restart, blue screen, and slow startup. Your staffs fixed these problems. I got my computer this week on Monday from your store. Unfortunately, those problems have come back! and my computer restarts suddenly. I have a lot of works and projects doing via this computer. These works will be delayed if this not been fixed. This leads to putting me in a difficult situation in my professional career.

I need my computer fixed on early Sunday. Of course, it should be done cost-free as I have already paid for the service. So, please make arrangements to fix it by your personnel as soon as possible. It's your kind to do it as fast as possible.

I am looking forward to hearing from you.


[ Written by - Ali Hosseini ]



Model Answer 5:

Dear Sir/ Madam,
I am a regular customer of your service store and have found all of my interactions with your office very satisfactory. But, I am sorry to say that the service I received yesterday was not as per your excellence.
First of all, the service manager was not available at the time of the appointment of our meeting. I had to spend 45 minutes on precious Sunday morning waiting for your staff. However, this is the smaller issue. The Service Manager did not seem to have enough understanding of computer hardware and it took 30 minutes for him to understand the problem. Today when I collected my computer, I noticed that monitor still flickers and the invoice includes the cost of keyboard replacement. There was never a request to change the keyboard.
I request you to look into this matter and fix all the issue I had described to your staff. Additionally, I would also request you to remove keyboard replacement charges from the invoice.
Looking forward to hearing from you soon.


Your Regular Customer:


[ Written by - Ramanuj Sharma ]


Model Answer 6:

Dear Sir,
I am writing you to express my dissatisfaction with the repair work that you did on my computer’s heat-sink recently.

Last week, I brought my computer to you because it was overheating whenever I ran it for more than 2 hours. After careful inspection, you diagnosed the problem to be a broken heatsink that could not keep the processor cool. I was told that the problem will be fixed and that my computer will no longer heat up after you would have repaired the heat-sink. However, when I brought the computer home, the problem still persisted, and my computer was heating up even more than before. You can understand my shock when I realised that I had paid your store $200 for nothing.

My intention in writing this letter is to ask you to install a brand new heatsink in my computer at no extra charge. I can come by and bring my computer on Monday morning if it suits you.

I look forward to hearing from you.

[ Written by - Sameed Qureshi ]


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0 # Shankar 2018-04-28 06:22
Dear Sir or Madam:

Last week I had my virus affected laptop fixed at your store. I was assured that the problem has been solved but within two days of repair, the problem reappeared. I am utterly disappointed with the service and would like you to fix it for free or refund my money.

With regards to the problem I have with my laptop, it shows an error screen while starting and shuts down automatically after 20 minutes or so. After I took it to your repair shop, one of your engineers told me that it was a virus problem and they can fix it in a day. I travelled 30 km to reach your shop and spent $100 to have my problem sorted out.

To my disappointment, the laptop problem reappeared in just two days. I demand someone should be sent to my home and have it repaired for free. If you cannot arrange it, kindly refund my money.

I look forward to seeing what action you are likely to advise.

Yours faithfully,

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+1 # Harneet Singh 2018-04-06 10:50
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.

Write a letter to the store manager. In the letter:

describe the situation.
explain why you are dissatisfied.
say what you want the manager to do.

Dear Sir or Madam,

I am writing to complain about the frustrating service that I received from your computer store lately.

I am a student at the IP University, located in Meerut. Last week, I drove all the way to Delhi to have my laptop fixed from your store as I have heard a lot about the variety of brands available at your store and prompt service you offer. After a thorough discussion about my laptop's problem, I decided to had my Dell, AXMOS5678H laptop fixed by your technician.

The laptop was working fine and I had completed a major project on it last month. Suddenly, on Monday, the laptop stopped working. I guess your technician did nothing with my laptop except for reinstalling the Operating system. It has stopped working again within 3 days of repair work and this is quite disappointing.

I would appreciate if you can send a computer hardware technician to my address at the earliest, as I have exams soon and need my laptop to work on.

I look forward to hearing from you.
Thanking you,

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+1 # John 2018-01-12 21:05
Dear Sir / Madam,

I am writing this letter to express my disappointment with the service I have received from your company.

I purchased a Dell laptop, model- 2310, about 1 year ago from 'The Best Buy Electronics'. A few days ago, it started to show the blue screen issue and I took my laptop to your store, a reputed service centre for electronics, on January 01, 2018. After analysis, I was told that the hard disk was damaged and will have to be replaced. I was given a quote of $160 for the repair. I was annoyed to notice that few of the screws were not fixed completely after I took my PC home. As it was the festive season, I gave the engineer the benefit of the doubt and moved on with this minor issue. After few days of using this laptop, to my dismay, I have got this blue screen issue again.

I spoke with the store supervisor about the reoccurrence of this issue. He informed me that my laptop would be ready in about a week. It has been 3 weeks since then and I am yet to receive my laptop. You can imagine how frustrated I am with the treatment I have received from your store.

I insist my laptop be fixed within a week and expect to receive a full refund of $160 to compensate my inconvenience. I hope to hear from you soon.

Yours faithfully,
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-1 # Mandeep Sidhu 2017-06-20 10:31
I want to improve my writing skill.
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+6 # Somanna 2016-05-13 18:49
Dear Sir/ Madam,

I am writing this letter to express my utmost dissatisfaction with the service I had received at your office.

My name is Kiran and I purchased a laptop last month from your shop and it was in a good condition. After a week’s observation, I recently found that the system is not rebooting and the Operating System has got corrupted. I took my laptop for repairing at your local shop, specifically, to install a new OS. To my surprise, the system is not functioning properly and I am extremely disappointed with the service.

This laptop is required for my daily work and it is reducing my productivity per day. Kindly I request you to look into this matter urgently. Your time and help will be greatly appreciated.

I look forward to your immediate response regarding this matter.

Yours faithfully,
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+7 # Nima 2015-06-15 03:19
The manager of Dell Computer store.

My name is Nima Mirabedini and I’m one of your permanent clients. I’m writing this complaint letter to express my dissatisfaction about your services for my computer. One week ago I sent my PC for repair to your store.

Your employee told me that, they can fix my computer’s problem and deliver me in two days. But after 7-8 days later your expert called me that they could not find any solution and my device should be stayed in there for another couple of day. Yesterday your company sent my computer to my home address and unfortunately my problem isn’t solved! I have been with your company for the last 3 years regarding my needs of computer purchase and repairing and I always consent your duties. I have even recommended your computer store to some of my friends and they are now your regular customers. I expect from you to consider this event as soon as possible and arrange to improve your service.

I suppose you can imagine my disappointment when I saw my system still had problems. I’m waiting to hearing from you and I think this matter deserves your urgent attention.

Nima Mirabedini
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