General Training Writing Task 1 Sample 83 - You bought a new HD television last week

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You bought a new HD television last week. At first, it seemed to work perfectly but after a few hours a line appeared across the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you have decided to write to them.

Write a letter of complaint to the shop. In your letter,

  • give them the background information
  • describe the problem
  • ask them to resolve the issue

You should write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:

Dear ..., 

Model Answer:

Dear Mr Brown,

I am David Crown, writing to notify you the problem I am having with the TV that I purchased from your store last week (29th November).

I bought a 48 inch Samsung HD Flat FH4003 TV from your showroom at Author Street, Leevart area, on 29th November. The TV worked fine the first few hours and then suddenly started erratic behaviours! I cannot bring it to your store to claim my warranty because my car is in the repairing shop and I have an important exam next week. A thin dark line appears on the screen and it goes away after a while. This happens every time I start the TV. The sound of the TV was superb at the beginning but it sounds strange now. People's voice has become robotic and I am sure it is not related to sound-settings.

It is quite disappointing to have a faulty product, especially from a reputed brand. I would request you to send someone to my place and have the TV checked. Please provide me with a new one of the same model and make sure this one has no issue!

With best wishes,

David Crown


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