GT Writing Task 1: Sample 89 - You were hurt in a minor accident inside a supermarket

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You were hurt in a minor accident inside a supermarket and you wish to complain to the supermarket authority about that.

Write a letter to the manager of the supermarket. In your letter

  • say who are you
  • give details about the accident
  • suggest how the supermarket could prevent similar accidents

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Sample Letter Answer 1:

Dear Sir or Madam,

Two days ago I went to your supermall to do some shopping and got injured by a minor accident. I am writing to inform you how this accident took place and what you can do to prevent such accidents in the future. I am hoping that you would take steps so that no other shopper fall victim to similar incidents.

I am Shahin Shah and I live within 400 metres of your supermall. I have been a loyal customer to your business for more than 4 years.

In relation to the specifics of the event, I went to your store to buy some fresh vegetables and fruits on 27th September at around 7.30 pm. Just after I took a shopping cart, a woman with her groceries collided with me. I cannot say that it was entirely her fault as she was over 70 years old and sufficient light was not present at that corner of the mall. In addition, the floor was slippery. So, this unavoidable accident occurred as the lack of attention by your management. Though this was a minor accident, it could have been worse!

Hundreds of people, including children and senior citizens go shopping to your mall every day. It is your responsibility to maintain this place to avoid such a mishap. Please arrange more electric bulbs at that corner of your shop and dry the wet floor immediately to avoid the unexpected accidents.

I hope you will give immediate attention to this matter.

Yours faithfully,

Shahin Shah

[ Written by - Shahin Shah ]


Sample Letter Answer 2:

Dear Sir or Madam,

I am a regular customer of your renowned supermarket 'Meena Bazar'. Today I am writing to you regarding a minor accident that I faced while visiting your supermarket on 28th November. I am hoping that you would take the necessary measures so that it does not happen to any other shopper.

I am Shadia Rahman, a resident of the Banani area and a loyal customer to your shop for more than 3 years. I am a lecturer at a private university and often do my shopping at your mart.

It is a matter of regret that during my last visit to your Banani branch, I found the frozen food area completely wet and slippery. I guess it might have happened due to the inactive freezing system or any kind of technical issue. Also, the lethargic housekeeping was responsible for it. Unfortunately, I slipped my footstep while passing that area since I did not have any idea in this regard. Although I had managed with a small injury, it could have been fatal. I noticed many elderly people shop at your supermarket and it is quite unacceptable to have such an area that can possibly cause harm to people.

I believe, Meena Bazar authority is having the best management individuals like you and you would take proper actions after getting it notified. Therefore, in the consideration of its goodwill, you should be more attentive regarding all kind of safety issues like this.

I recommend you to monitor all electronic devices more frequently with professional bodies. Also, you should take the necessary steps to hire highly skilled and proactive cleaning team.

I hope this matter deserves your sound attention. Thank you in advance for your cooperation.

Yours faithfully,

Shadia Rahman

[ Written by - Shadia Rahman ]

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