You ordered a new chequebook from your bank - GT Writing Task 1: Sample 38

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You ordered a new chequebook from your bank two weeks ago but you have received nothing.

Write a letter to the manager complaining about the bad service. Say when and how you ordered the chequebook, how much longer you will have to wait, and ask the manager what action he/she will take about this matter.

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Model Answer 1:  

Dear Sir or Madam,

I am writing to complain about the poor customer service that I have received from your bank lately. Despite giving a chequebook requisition almost fifteen days ago, I am yet to receive it. I have not got a proper response from the branch and I am hoping you would resolve it.  

Two weeks ago I ordered a chequebook by filling out the request form when I visited the bank in person. But neither have I got the chequebook nor have received any correspondence from the bank. I urgently need the chequebook as I have a few bills that I need to pay by cheque. I maintain a checking account with your Lockshire branch and my account number is CAA-2547847354.

I am requesting a proper explanation for the delay and poor service. Please inform me how much longer I will have to wait for my chequebook. I would also like to know what action you are going to take regarding this bad service.

I have been a customer of your bank for more than fifteen years and this is the first time I have had to complain. It is very disappointing.

I look forward to hearing from you soon.

Yours sincerely,

Rocky Taylor

Model Answer 2: 

Dear Sir or Madam,

I ordered a new chequebook for a savings account that I maintain with your bank. It has been more than two weeks and I have not received it yet. I am writing to complain about this bad service and hoping you would rectify that.

I have been maintaining the account in your branch for more than a decade and my account number is 7012845181. Generally, the service offered by the bank is praiseworthy, but I cannot say so this time. I placed a chequebook requisition on 14th January and I am still waiting to receive it. I have some payments to make including a payment to my pension fund and I cannot do so without the chequebook.

It usually takes 4-5 working days to receive a new chequebook and I am not sure why it is taking so long this time. More surprisingly, when I called the bank the day before yesterday, I got no reliable response. I, therefore, request you to look into this issue and give me a probable date by which the chequebook would be delivered to my address.

Furthermore, I would like to get appraised about the reasonable action that would be initiated from your end so as to reduce the possibility of reoccurrence of such a bad incident in the future.

I am looking forward to hearing from you soon.

Yours faithfully,

Mehra Niraj


Sample Answer 3:

Dear Sir or Madam,

Not sure whether you would exactly like to read this letter, but I am left with no other choice but to take this matter to you.

When I opened a bank account with your branch about a couple of weeks ago, I was told that I was entitled to receive a new chequebook, free of charge, within the next few days if I had applied for it. So, I filled out the application and submitted it on the same day. But unfortunately, I haven’t received anything as yet. By the way, I have even called your bank about this matter but no definitive answer was provided.

Therefore, I would like to ask you how much longer I would need to wait to receive my new chequebook. I would also like to know what actions exactly you are going to take to expedite the process because I am really in need of some money now, and I just don’t see how possibly I could be able to withdraw any money from my bank account without those cheques.

I will be waiting for your urgent response.

Yours faithfully,

Sonia Mirza


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