Letter Writing # 156 - You had been charged for items you did not purchase

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase.

Write a letter to the supermarket manager explaining what has happened. Tell the manager how you feel about the error and tell the manager what you would like him/her to do about it.

Write at least 150 words.

You do NOT need to write any address.

Sample Answer 1:

Dear Sir/ Madam,

I am a regular customer of your shop and went there earlier today to do some shopping. I am quite disappointed to notice that I was billed for some items that I did not purchase at all. Unfortunately, I only noticed it when I returned home.

I visited your shop at around 9.30 am on Sunday, July 2017 and purchased a number of items. I paid my bill to a young lady who was managing the cash queue 4. I gave her my VISA credit card and was charged 142 dollars and 25 cents for all of my items. The counter was unusually busy and I did not have enough time to crosscheck the amount of the items I purchased. When I got back home and studied the bill, I noticed some errors. I was charged for each item I bought and in addition, for a pair of socks, 100-gram cheese, a bottle of shampoo and a kilo apple. I double checked whether they actually packed those items for me and there were nowhere to be found! As I observed, I was 24.75 dollar overcharged for the items I have never bought.

I am attaching the invoice and receipt for your consideration and would like you to refund my amount next time I visit your mall. A mistake like this is not acceptable from a shop like yours. Please take necessary steps to rectify this error and make sure it does not happen again.

I look forward to getting a reply from you promptly.

Thanking you,


Sample Answer 2:

Dear Manager,

I, am Emma Ariana, a frequent shopper of your mega mall. Earlier today I went to your mall located in Rainbow complex and purchased eight products including a gift item. However, as soon as I returned home and noticed my bill, I was perplexed. I was billed for items that I have not purchased!!!

My invoice number is MR8-C1254, dated 15th December 2017, and the invoice amount is $247. I purchased a pair of sandals, a towel, a bottle of shampoo, a coffee mug, a box of chocolate, cat food, shower gel and some packeted foods, for which I have been billed and in addition 115 dollars for items I have not picked at all! My invoice shows that I have purchased a large flower vessel, a doormat and a water purifier! This must be a mistake!

I was in a hurry and did not cross-check the items against the bill while checking out from the POS. But I am sure the sales girl, whose name is Marinda, had made some sort of mistake while printing my invoice.

I would like you to refund the extra amount next time I visit your shop and make sure this unwanted situation does not repeat.

Thanking you,
Emma Ariana 

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