Letter Writing # 179 - You went to the local hospital’s Emergency Department

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff.

Write a letter to the Registrar, complaining about the service you received.

You should write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam, 


Model Answer 1:

Dear Sir or Madam,

Two days ago I took my younger daughter to your hospital due to her sudden and relentless stomach pains but was very disappointed with the service I received. When my daughter needed emergency care, she and I were continually neglected. I am hoping that you would take actions so that no other patient and their relatives suffer and feel humiliation the way we did. 

In relation to the specifics of the event, my daughter started complaining about a severe stomachache at around 2:30 pm on 24th June. After waiting for a couple of hours her condition worsened and I rushed to the hospital. I took her to the emergency department at your hospital and due to the negligence of the staff, I had to wait more than 4 hours before a doctor saw and treated her. Though the workers were gossiping, every time I requested them to call a doctor, they told me that they were busy. The type of service I was offered is an example of a cruelty and no parent of an ill child deserves it. I have been constantly ignored when my child was crying in pain. 

This sort of staff in the emergency department of a hospital is not suitable at all. I request you to take this matter sincerely and try to take actions against those who are responsible.

I hope to get a reply from you regarding the action you have taken.

Yours faithfully,

Rebecca Smith


Sample Answer 2:

Dear Sir or Madam,

I am writing to express my utter dissatisfaction with your hospital's emergency service that I experienced last Monday when I took my six-year-old daughter to your hospital. I am hoping you will take this complaint seriously and take necessary actions.

On Monday evening, my daughter Angela, all of a sudden, complained about stomach pain and it got severe every passing minute. In an hour, I rushed to your hospital's emergency department expecting speedy treatment of my daughter. But on the contrary, I faced the negligence of the hospital staff.

I requested them to make an urgent appointment with a doctor as my daughter's condition was deteriorating and she was crying relentlessly. After waiting for four long hours, a doctor treated her. He told me, that was a serious case of food poisoning and the treatment was urgently required as it could have been fatal. He immediately admitted her to the hospital. I got terrified after the doctor told that to me. I continuously pleaded the staff for an urgent appointment but they completely ignored my request.

This sort of negligence will hurt your hospital's reputation and set bad examples. I request you to take this matter sincerely and try to improve your emergency department's service as the term emergency doesn't suit it currently.

Hope to get a reply soon regarding the action you are likely to take.

Yours faithfully,

John Louis

[Penned by - Sabrina Qamar]

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