Email Writing # 292 - Email to the company you bought the clothing from

IELTS Email Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You have bought some clothing online and are not satisfied with your purchase.

Write an email to the company that you bought the clothing from. In your email,

  • give details of the purchase
  • describe the problem
  • explain why you need a replacement urgently

Write at least 150 words.

You do NOT need to write any addresses.

Begin your email as follows:

Dear Sir or Madam,


Model Answer:

Dear Sir or Madam,

Last week I bought some t-shirts and trousers from your online store, but I just do not think that I am fully satisfied with the purchase I made. The purchase included four t-shirts and three pairs of trousers which I was planning to use later as my summer outfits. I used my credit card to pay for those clothing items, and the online receipt number is GA- 5487.

Two of the t-shirts were supposed to be of a round-neck collar while the other two were supposed to have a regular collar. But, when they arrived, I found all of those t-shirts to have round-neck collars. Not only that but also they were not in the colours that I chose when ordering them.  In fact, I wanted two of them to be of light navy blue colour and the remaining two black, but they all came out to be regular blue, instead. As for the trousers, two of them seem to be smaller sizes than what I actually ordered.

So, please replace them at your earliest convenience because I do not really have any decent summer dresses to use this coming summer. If I do not hear from you within the next seven days, I would be forced to lodge a complaint to the "Consumer Rights Commission" office. 

Thank you in advance.

Yours faithfully,

Amal Buksha

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