Letter Writing # 308 - You are unhappy with the quality of the hotel you stayed in

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday.

Write a letter to the manager of the travel agency. In your letter,

  • say about the holiday and where you stayed 
  • mention why you are unhappy about the hotel where you stayed
  • say what you would like the travel agency to do 

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Model Answer:

Dear Sir or Madam,

I understand that no business likes to hear these kinds of things from their customers, but sometimes, we just can not help but complain about the poor or bad service.

I am not too happy about the hotel that you booked for me recently. The name of the Hotel was “Concordia Hotel”, located in the city of Lisbon, and I was supposed to stay there from 5th to 9th June, to enjoy my new year’s holiday that was arranged by you.  

Unfortunately, I had to check out of the hotel after spending only two nights there because of some unpleasant experience. First of all, I did not find the hotel rooms to be clean enough for the prices I paid. It had a bad odour that made me irritated as long as I stayed there. Moreover, the hotel did not offer me any free shuttle service anywhere in the city even though that is exactly what I was told.

I did not get the services that I was promised by your travel agency. So, it is only fair that I get a full refund of the money that I paid for the hotel charges.

I hope to hear from you soon regarding this.

Yours faithfully,

Freddy Noble

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