You were disappointed with the meal and wish to complain - GT Writing Task 1: Sample 2
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IELTS Letter Writing / GT Writing Task 1:
You should spend about 20 minutes on this task.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In your letter,
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take
Write at least 150 words.
You do NOT need to write your own addresses.
Begin your letter as follows:
Dear Sir or Madam,
Model Answer 1:
Dear Sir or Madam,
I visited your restaurant on 11th May with my family to celebrate my sister’s birthday. We usually enjoy your food but this time it was utterly disappointing. I am hoping that you will keep your food quality intact and take action regarding the bad dining experience we have had.
We have always considered your restaurant as the most classy French cuisine place in town. Since my sister lives in France, we dine at your restaurant every time she is in our country. This time it was even more special as we were celebrating her birthday. But the whole event was ruined due to the dishes we were served.
I suppose you can imagine our disappointment when we found the onion soup absolutely inedible. It was cold, and it appeared your chef did not stir it well while cooking. Some clogs of flour were visible in the soup. Moreover, the main course was cold and not up to our expectations. They tasted very ordinary and hackneyed but we paid almost thrice for these items! We asked a waitress about the reasons and she had no plausible excuse for that.
I am looking forward to hearing that you have taken the necessary steps to maintain your reputation and food quality. Otherwise, you have already lost a customer.
Yours faithfully,
Elizabeth Harley
Model Answer 2:
Dear Sir or Madam,
I am a regular diner at your restaurant on Madison Avenue. Today, I am writing to express my discontent with the meal that I and my family had at your restaurant last Thursday. I am hoping that you will take the necessary action to improve your food quality and maintain your reputation.
Recently, I have been promoted to the Senior Internal Auditor in my office, and to celebrate this event, I took my family out to your restaurant on Madison Avenue. We ordered four servings of shrimp fried rice, but we were shocked to discover that the shrimp in our serving was undercooked and had a pungent odour. After complaining about it to the supervisor, we were told that the restaurant had run out of shrimp - not a valid excuse for a distinguished restaurant like yours. You can understand my frustration when my family and I had to leave the restaurant empty stomach and with utter disappointment.
My intention in writing this letter is to ask you to issue a "show cause notice" to the supervisor at your restaurant, and disseminate instructions to all your staff to hold a modicum of buffer stock for every item, just in case the restaurant runs out of that item and so that no customer experiences a humiliation.
Yours faithfully,
Muhammad Sameed
[ Written by - Sameed Qureshi ]
Model Answer 3:
Dear Sir or Madam,
I am Leslie Aston, writing to express my disappointment with my recent dining experience at your restaurant. My family and I visited your establishment last Saturday evening to celebrate a special occasion, but unfortunately, our experience fell short of expectations. I am hoping that you will take proper action regarding this.
Upon arrival, we were greeted warmly by your staff and seated promptly. However, the problems began when we received our meals. The food was served cold and lacked the freshness and flavour we had anticipated. Additionally, several items were missing from our order, which further detracted from our dining experience.
As a loyal patron of your restaurant, I believe it is important to bring these issues to your attention. I understand that mistakes can happen, but the quality of our meal was unacceptable given the reputation of your establishment.
In light of these issues, I kindly request that you take appropriate action to address the shortcomings we experienced during our visit. This may include reviewing your kitchen procedures, ensuring proper food handling and preparation, and providing additional staff training to prevent similar incidents in the future.
I trust that you will take our feedback seriously and make the necessary improvements to maintain the high standards that your restaurant is known for. Thank you for your attention to this matter.
Yours faithfully,
Leslie Aston
Model Answer 4:
Dear Sir or Madam,
I am Rona Lyn Olivar, a regular customer of your Cozy Place Restaurant, and today I am writing to complain about the unpalatable meals and desserts we were served last Sunday. I am hoping that you will maintain your food standard and probe into the event that ruined our evening.
I, along with my husband and children, went to your restaurant at around 7:00 o'clock on 27th July to celebrate my husband's job promotion. It was supposed to be a happy and memorable night because we were commemorating a special event as a family in one of our favourite restaurants. But we have had a frustrating experience.
We ordered lamb steak, spuds and toasted sandwiches as our main course, but the steak was salty, raw and hard. On top of that, our sandwiches were served cold! Though we complained about our food to the waitress, she did not mind us and instead told us to complain to the manager. This was quite unexpected and unprofessional.
I demand a full refund that I paid for the meal and your steps towards making your staff behaviour more professional and cordial. Otherwise, consider me as a lost customer.
I look forward to your immediate response regarding this.
Yours faithfully,
Rona Lyn Olivar
Model Answer 5:
Dear Sir or Madam,
I am a regular customer of your restaurant “The Bay Leaf" and visited the place with my wife to celebrate our 1st marriage anniversary on 10th February. But the meal quality was upsetting and it ruined our celebration spirit. I would like you to take the necessary steps to improve the food quality to retain your reputation.
I often visit your restaurant due to a laudable ambience, hygiene, staff behaviour and above all the food quality. But, last night it was a big disappointment. I had my table booked well in advance but it was allocated to someone else, which is not acceptable as it hurts customers' faith in your service.
Moreover, the meal was less than average. The first course of sea trout was tasteless and salty. We mentioned that the duck was undercooked but no comment or apology was made at the time. To add more grief, my wife's duck had a large piece of gristle in it which was a shame. Besides, our steward was not very effusive or communicative, and he appeared to be going through the motions as quickly as possible.
I am a regular customer of your restaurant and if this is what you are going to continue in future, then I will have to find a different place for family occasions. Please offer the best possible meals, dining experience and efficient waiters to your customers.
Yours faithfully,
Gagan Bhatia
IELTS GT Writing Task 1 / Letter Writing Topic:
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In your letter,
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take
Write at least 150 words.
Model Answer 6:
Dear Sir or Madam,
I am writing to raise my concern about the meal we had at your restaurant last week. I visited your eatery last Sunday to enjoy dinner with my family. I heard about your restaurant on the radio and thought to give it a try. But the meal experience was disappointing.
When we entered your restaurant, we saw a special menu written on a board and one of the items was fried rice with fish curry. We decided to try it, which we later regretted deeply. When we were served the dish, we found chilli powder on the surface of the fish. After we inquired about it, one of your attendants told us that they kept it off for one hour after marinating it with chilli powder with some other ingredients. Even though we felt terrible about it, we continued our meal. The dish tasted mediocre, and not up to our expectations at all. Unfortunately, my son started feeling bad after we reached home and he disgorged twice.
I had a high expectation from your restaurant but got equally frustrated. I would really appreciate it if you could take proper action about this inconvenience that we had due to the food we ate at your restaurant. Please instruct your chefs to follow proper hygienic manner and if they do not know how to prepare such kind of food, please do not offer it to customers.
Yours faithfully,
Lettisha James
[ Written by - Lettisha James]
Model Answer 7:
Dear Sir or Madam,
My wife and I visited your restaurant to celebrate our third wedding anniversary on March 18th, 2024. Unfortunately, we had a very negative experience due to a below-average meal and poor staff behaviour. I want you to investigate the reason for such a terrible meal. Otherwise, you are going to lose customers.
We arrived at your restaurant at around 6:00 pm and ordered Doro Wat for our main course. But it tasted astringent due to overcooking. Even after we told this to the waiter on duty, he did not pay attention and told us to complain to the manager instead. Besides, the fruit punch that my wife ordered had no orange juice in it, though the menu stated so. This was very annoying which actually ruined our dining experience.
I demand a full refund that I paid for a worthless meal. I also want you to take the necessary action against the waiter who denied paying attention to our complaints.
I look forward to seeing you take immediate action regarding this matter.
Yours faithfully,
K. Henok
[ Written by - Henok ]
I am writing this letter to express my dissatisfaction with the food that I ordered yesterday at your restaurant - The Green Chilies, located at Park Street.
Last night, I and my family went to your restaurant as my friend recommended it, to have dinner and celebrate my birthday party. We ordered three portions of prawn fried rice and chilly chicken gravy. However, the food was served extremely late, probably after an hour and to my utter surprise, it was cold. Moreover, the taste of the food was awful. Despite this, when I inquired about it to the waiter, he was rude and did not bother to listen. Furthermore, I feel the price of the items on the menu is a bit expensive compared to the quantity being served.
I hope you can empathize with my situation and will take the necessary actions. Please ensure henceforth, that if there is a scarcity of ingredients to prepare the dish, the customer should be notified and asked to change his order. It would greatly improve the quality of service. Also, I request you to provide me with a concession on my last meal or a meal discount coupon on my next order.
I am looking forward to hearing from you soon.
Yours faithfully,
Alice Martice
Write a letter to the manager of the restaurant.
Letter Answer:
Dear Sir or Madam,
I visited the “Travancor e" – an authentic Kerala food" restaurant at Banjara Hills with my family yesterday. We wanted to celebrate my father’s birthday, who is from Kerala and loves Kerala cuisine. But to our disappointment, the service and food were not what we expected.
We got a negative first impression which lasted till the end! When we entered the restaurant we could sense a foul smell. We saw leftover food on many tables and the table clothes looked like it had been ages since they were washed. So, we moved to the family section, which was an AC hall.
The family section looked OK, but the food was awful. We ordered Malabar parotta and Malabar chicken curry. The food was delivered waiting for at least an hour, and the service was extremely mediocre. The parotta was undercooked, did not have any layers and looked like a normal roti. It was absolutely inedible. The chicken curry had no coconut paste in it and was served cold.
We never expected this poor taste, lousy service and below-standard food from your esteemed restaurant; and we regret to inform you that you have lost a loyal customer yesterday. We did complain about this terrible service to the restaurant’s Assistant Manager – Mr. Sivakumar Reddy, but he did not take any action, nor had a plausible excuse. I hence demand a full refund for this worthless meal that we were forced to have.
Please look into how your restaurant is running and serving its customers. Then please fix the issues so that no other customer will be affected by a bad experience and poor food taste.
Thank you in advance.
Yours faithfully,
Pauline Jeswin
I visited your restaurant for the very first time with my family to celebrate my sister-in-law's birthday on 10th June Monday. We were attracted by the exterior, decoration and ambience of the restaurant. However, the overall experience was not pleasant at all.
At first, the floor-in-charge kept us waiting for the table for more than 20 minutes as we have asked for a place to sit where we could enjoy our meal. Secondly, after fifteen minutes of ordering our dishes, another waiter came to us and informed us that 3 of the ordered items (mushroom burgers, opinion chickens, and seafood salad) could not be served as the restaurant had run out of the ingredients. Then, we waited for more than 40 minutes and were disappointed after seeing the platters. We had ordered mushroom steak with mashed potatoes, mutton karahi and malai chicken club sandwich instead of which they served us mushroom steak with fries and chicken karahi and bbq club sandwiches. It was utterly disappointing. Finally, when we received the bill we were astonished as there were multiple mistakes on the bill amount and I was billed more than we actually ordered.
We had one of the worst experiences at your restaurant. I want to give you a piece of advice - kindly work on your coordination among serving and pantry staff.
Thank you.
Kanwal Kashan
Yesterday I took my family to your restaurant for a dinner party to celebrate my son's birthday. I am sorry to say that our experience at your place was not as good as we expected. We were not happy with the service and the quality of food provided there. I would request you to take some action regarding this.
When we went to a restaurant so prestigious and renowned, we expected a warm welcome, good service and delicious food. But we never got any of this. After we arrived at the diner, it took more than 15 minutes for the receptionist to provide us with a table although later on, we realized that there were many empty tables. We were not offered any welcome drinks and our host never showed us cordial behaviour. Besides, it took them more than 40 minutes to serve us our order. The food which we were served felt half-cooked and tasteless! We were not able to eat even half the plate we were served and we had to walk disappointed and empty stomach from your diner.
I would really appreciate it if you can look into the matter and discuss with your staff to behave cordially with the customers. I would also recommend you to talk to your chef about the quality of food.
Thank you in advance.
Yours faithfully
Jack Naveen
I am a regular customer of your restaurant, and I often enjoy the great food and high-quality service you offer. However, during my last visit and dining at your restaurant, I got a rather different experience than usual which triggered this letter of complaint.
It was a casual dinner party with my colleagues. As usual, I ordered some popular items from your restaurant hoping to impress my colleagues. Unfortunately, one of the dishes "chicken tikka masala" was not properly cooked hence leaving a distinct smell of raw chicken. While I informed the matter to the on-duty manager, to my surprise, he was trying to defend himself instead of showing empathy to the customer.
In any service industry, it is pivotal to accept customers' opinions, try to show empathy and correct the things as demanded by the customer. This event hurt my image to a certain extent to my colleagues.
My intention is not to receive any type of compensation for the unwanted situation. I would be really happy to see that the corrective measures are taken with priority to eradicate any further similar occurrence which will be detrimental to the goodwill that you have earned by relentless hard work over the years.
I am looking forward to seeing the improvement implemented by you soon.
Yours faithfully,
Hassan S
I am a regular customer of your restaurant in the city centre area, and I have always preferred your eatery. I had been satisfied with your quality and service, but I can not say that anymore!
Unfortunately, during the last Diwali festival, I threw a small party for my family members. But I was unhappy and unsatisfied due to poor food and service quality. I booked this party 15 days beforehand and clearly explained about the party and the menu along with the fact that we will have a complete vegetable menu. The main course was with 4 main vegetable curries and 2 soups and the dessert item was ice creams.
Regarding the problem, your staff mistakenly served us chicken which was unacceptable considering the time and energy I had spent to explain to them about the menu. Moreover, the vegetable curry was overcooked and not tasty. The soups were not made of original tomato juice but made of artificial tomato purey. The soups did not have the great aroma that your soups always have had.
In fact, our last visit to your eatery was a disaster. Because I am a frequent customer of your hotel, I expect great service and great food quality and nothing less.
So please take necessary actions about the matter and keep your restaurant in good service with quality food.
Yours sincerely,
Srinu R
I am writing this letter to raise my concern about the discrepancy in prices advertized in your portal to the actual.
My name is T. Rajesh Kumar. My family and I stopped by your restaurant while going to my home town after attending a marriage in your nearby location. We heard that your restaurant is a great place to spend money on delicious food. We have already gone through your menu online and reached your restaurant hoping for delicious food. After having good meals and desserts in your restaurant, we were surprised to see the bill with a considerable difference in prices.
You treated us very well and I like your staff for their prompt reaction to customer needs, but it was really disappointing to us to see such irresponsibilit y for such a great restaurant.
I hope you take your own interest in fixing this misleading issue asap, otherwise, it will create a great loss to your restaurant.
Yours Faithfully,
T. Rajesh Kumar
I am Shashi Ranjan, and I have recently travelled to Mexico from India with my family. Yesterday was my marriage anniversary and to celebrate it with my family, I booked a table in your restaurant. When I arrived at your restaurant with my family I assumed that it is a perfect place to celebrate my special day but after some time, I noticed a few problems which I would like to inform you about.
First, your service was too slow and the wait-time was insanely high for every order. Second, the waiters were not polite enough. Third, and most importantly, the food quality was not good and it was extremely spicy. As my daughter was not able to eat any item at all except the dessert.
Considering the situation, I requested a waiter to change a menu item and make something less spicy for her but no action was taken. the whole experience was disappointing and depressing.
I am writing this letter to inform you of the situation so that you can improve your service.
Yours faithfully,
Shashi Ranjan
My name is J J Bhatt, and I am writing this letter to inform you regarding the deplorable service and meal that I had received yesterday at your restaurant. I hope you will take the necessary steps to improve your food quality as well as service.
I visited your restaurant yesterday evening with my family. We had high expectations from our visit as your restaurant was recommended by one of our relatives. However, a couple of things made me thoroughly disappointed and I am not sure if I will ever visit the restaurant again. Firstly, the service provided was not professional enough to satisfy us. We had to wait for almost one hour for having our meal on the table. Secondly, we observed that the meal was not fresh and had a bad odour. The curry tasted pungent and we could not finish our meal due to this. Finally, after informing our concerns to your staff members, they did not respond properly.
Certainly, I felt utterly disappointed in your service and food which we had yesterday. I would like to inform you to please provide adequate cuisine and train your staff members to communicate properly with customers.
I hope you will take this letter into consideration and try to improve the service and meal quality in your restaurant.
Yours Faithfully,
J J Bhatt
I am writing this letter to complain about the experience yesterday I had at your restaurant which was not expected and had spoiled the image of me as an individual and the restaurant as well.
Just to give you the heads up about the issue we had, I had placed the order for panner, rice and some complimentary snacks as part of your delivery. I organized a party to celebrate my brother's birthday as we heard about positive feedback especially about the customer service at your place. But my experience was worst in all aspects - customer service and food.
To be precise, after waiting for long and multiple follow up, we could get one dish of paneer, but we realized that it had already spoiled and could lead up to health issues. I did notify the restaurant in charge about it. But he continuously argued, and it filled me with a disappointing feeling.
I would highly appreciate your action towards the improvement of your customer service.
I hope you will take this matter seriously.
Thanks for.
Yours faithfully,
Shub Saxena
I am writing this letter regarding my recent visit to your restaurant with my family which was not at all pleasant. I hope you will take the necessary actions to improve your service and food quality.
While driving to Montan road a couple of days ago, I heard a radio announcement about your newly opened restaurant. with the hope to taste some savoury food and spend a great time, I decided to take my family to your restaurant. But, I now regret the decision. The time and money that I spent at your restaurant were not worth it!
First, after 20 minutes of our order, a waitress approached and asked us to change our menu since the dish we ordered was not available. She should not have taken 20 minutes to realise that the dish could not be served. Then we ordered your set menu 2 and 3 and both were served cold. We did not enjoy our meal at all.
This was a disappointing experience for us all. I hope you would look after the issue, and take the necessary actions so that it does not happen with any other customer. Also, instruct your chef and cooks to cook delicious food instead of serving just tasteless food at a high price.
Yours faithfully,
Rashad M.
I am writing to you to complain about the food that was served to us on January 05th, 2022 at your restaurant.
I and my wife were on our honeymoon trip, and, on the said date, we selected to dine at your restaurant as it has the fame to be one of the finest restaurants in the town. We ordered mutton curry, rice, salad and two dessert items. But the experience was bitter for us.
First, we had to wait more than 45 minutes to get our food on our table. Secondly, the mutton that we were served had an unpleasant smell, and we could not eat it due to this reason. The rice was half-cooked and the salad was bitter in taste. We complained to the waiter but he did not respond at all. He told that there was nothing wrong with the dish.
It did spoil our beautiful evening and we have to abandon your establishment with an empty stomach. This was the utter disappointment that we had to face due to the poor quality of food and services provided at your restaurant. I demand a complete refund of the money that I paid for the food. I also request you to inquire the matter from the waiter and cook and if they are not capable to cook and serve well, please arrange some training for your staff.
Your earliest response to this letter would be highly appreciated.
Yours faithfully,
Mohid Khuram
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