You were disappointed with the meal and wish to complain - GT Writing Task 1: Sample 2

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In your letter,

  » explain why you were at the restaurant
  » describe the problems
  » write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write your own addresses.

Begin your letter as follows:

Dear Sir or Madam,


 

Model Answer 1:

Dear Sir or Madam,

I am a regular diner at your restaurant on Madison Avenue. I am writing to express my discontent with the meal that I and my family had at your restaurant last Thursday. I am hoping that you would take actions to improve your food quality and maintain your reputation.

Recently, I have been promoted to the Senior Internal Auditor in my office and to celebrate this event, I took my family out to one of your outlets on Madison Avenue. We ordered four servings of shrimp fried rice, but we were shocked to discover that the shrimp in our serving was undercooked and had a pungent odour. After complaining about it to the supervisor, we were told that the restaurant had run out of shrimps - not a valid excuse for a distinguished restaurant like yours. You can understand my frustration when my family and I had to leave the restaurant empty stomach and disappointment.

My intention in writing this letter is to ask you to issue a "show cause notice" to the supervisor at your restaurant, and disseminate instructions to all your staff to hold a modicum of buffer stock for every item, just in case the restaurant runs out of that item and so that no customer experiences a humiliation.

Yours faithfully,

Muhammad Sameed

[ Written by - Sameed Qureshi ]


 

Model Answer 2:

Dear Sir or Madam,

I visited your restaurant on 11th May with my family to celebrate my sister’s birthday. We usually enjoy your food but this time it was disappointing. I am hoping that you would keep your food quality intact and take action regarding the bad dining experience we have had.

We have always considered your restaurant as the most classy French cuisine place in town. Since my sister lives in France, we dine at your restaurant every time she is in our country. This time it was even more special as we were celebrating her birthday. But the whole event was ruined due to the dishes we were served.

I suppose you can imagine our disappointment when we found the onion soup absolutely inedible. It was cold, and it appeared your chef did not stir it well while cooking. Some clogs of flour were visible in the soup. Moreover, the main course was cold and not up to our expectation. They tasted very ordinary and hackneyed but we paid almost thrice for these items! We asked a waitress about the reasons and she had no plausible excuse for that.

I am looking forward to hearing that you have taken the necessary steps to maintain your reputation and food quality. Otherwise, you have already lost a customer.

Yours faithfully,

Elizabeth Harley


 

Model Answer 3:

Dear Sir or Madam,

I am Rona Lyn Olivar, a regular customer of your Cozy Place Restaurant, writing to complain about the sickening meals and desserts we were served last Sunday. I am hoping that you would maintain your food standard and probe into the event that ruined our evening.

I, along with my husband and children, went to your restaurant at around 7:00 o'clock on 27th July to celebrate my husband's promotion in office. It was supposed to be a happy and memorable night because we were commemorating a special event as a family in one of our favourite restaurants. But we have had a frustrating experience.

We ordered lamb steak, spuds and toasted sandwiches as our main course, but the steak was salty, raw and hard. On top of that, our sandwiches were served cold! Though we complained about our food to the waitress, she did not mind us and instead told us to complain to the manager. The ice-cream that we ordered came without any marshmallow and strawberry on top, despite their mention in the menu. This was utterly annoying.

I demand a full refund that I paid for the meal and your steps towards making your staff behaviour more professional and cordial. Otherwise, consider me as a lost customer.

I look forward to your immediate response regarding this.

Yours faithfully,

Rona Olivar


 

Model Answer 4:

Dear Sir or Madam,

I am a regular customer of your restaurant “The Bay Leaf" and visited the place with my wife to celebrate our 1st marriage anniversary on 10th February. But the meal quality was upsetting and it ruined our celebration spirit. I would like you to take the necessary steps to improve the food quality to retain your reputation.

I often visit your restaurant due to a laudable ambience, hygiene, staff behaviour and above all the food quality. But, last night it was a big disappointment. I had my table booked well in advance but it was allocated to someone else, which is not acceptable as it hurts customers' faith in your service.

Moreover, the meal was less than average. The first course of sea trout was tasteless and salty. We mentioned that the duck was undercooked but no comment or apology was made at the time. To add more grief, my wife's duck had a large piece of gristle in it which was a shame. Besides, our steward was not very effusive or communicative, and he appeared to be going through the motions as quickly as possible.

I am a regular customer of your restaurant and if this is what you are going to continue in future, then I will have to find a different place for family occasions. Please offer the best possible meals, dining experience and efficient waiters to your customers.

Yours faithfully,

Gagan Bhatia



IELTS GT Writing Task 1 / Letter Writing Topic:

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In your letter,

    » explain why you were at the restaurant
    » describe the problems
    » write about the action you want the manager to take

Write at least 150 words.

 

Model Answer 5:

Dear Sir or Madam,

I am writing to raise my concern about the meal we had at your restaurant last week. I visited your eatery last Sunday to enjoy dinner with my family. I heard about your restaurant on the radio and thought to give it a try. But the meal experience was disappointing.

When we entered your restaurant, we saw a special menu written on a board and one of the items was fried rice with fish curry. We decided to try it, which we later regretted deeply. When we were served the dish, we found chilli powder on the surface of the fish. After we inquired about it, one of your attendants told that they keep it off one hour after marinating with chilli powder with some other ingredients. Even though we felt terrible about it, we continued our meal. The dish tasted mediocre, not up to our expectation at all. Unfortunately, my son started feeling bad after we reached home and he disgorged twice.

I had a high expectation from your restaurant but got equally frustrated. I would really appreciate it if you could take proper action about this inconvenience that we had due to the food we ate at your restaurant. Please instruct your chefs to follow proper hygienic manner and if they do not know how to prepare such kind of food, please do not offer it to customers.

Yours faithfully,

Lettisha James

[ Written by - Lettisha James]


 

Model Answer 6:

Dear Sir or Madam,

My wife and I visited your restaurant to celebrate our third wedding anniversary on July 18th, 2020. Unfortunately, we had a very negative experience due to a below-average meal and poor staff behaviour. I want you to investigate the reason for such a terrible meal. Otherwise, you are going to lose customers.  

We arrived at your restaurant at around 6:00 pm and ordered Doro Wat for our main course. But it tasted astringent due to overcooking. Even after we told this to the waiter on duty, he did not pay attention and told us to complain to the manager instead. Besides, the fruit punch that my wife ordered had no orange juice in it, though the menu stated so. This was very annoying which actually ruined our dining experience.

I demand a full refund that I paid for a worthless meal. I also want you to take actions against the waiter who denied to pay attention to our complaints.

I look forward to seeing you take immediate action regarding this matter.

Yours faithfully,

K. Henok

[ Written by - Henok ]

1 1 1 1 1 1 1 1 1 1 Rating 4.08 (40 Votes)

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Obaid
Dear Sir or Madam,We visited your restaurant last night to enjoy a meal. We were happy to find your eatery and excepted a great feast. Unfortunately, we did not enjoy our meal and hoping you would employ a better chef and professional staff to improve your food and service quality. We ordered three hamburgers and a large pizza. The problem was that the chief added too much salt to the meat and burned half of it. The pizza was served cold and was not tasty as well. I decided to complain about it to the manager but both the manager and the waiter responded arrogantly and rudely as if I was responsible for the whole fiasco.I would advise you to replace the chief or train him up and teach some manners to your manager. Our experience at your restaurant was terrible and I demand a 50% refund on the bill we paid for a bad meal. I look forward to visiting the restaurant again. We hope to see some changes.Yours sincerely,Obaid Karimi
Sangita Parmar
Dear Sir or Madam,I am writing to you to express my frustration about the service and meal during our last visit to your restaurant at Andheri, Mumbai. I was there to celebrate my anniversary with my family of six. Since this place is highly rated in Zomato, I personally have made frequent visits and also had given my positive review in Zomato earlier.We had visited around 7.30 pm on 22nd July and no one came to us till 7.55. At that moment, we were exhausted and were very thirsty. After we placed our first order for starter and soup, we had to wait for more than 20 minutes for the same. Meanwhile, we had decided our next order – the main course in which one of the items was Paneer Special Briyani. After a wait for another 30 minutes, all ordered items were served at our table. In fact, soup and starter which could have been served earlier were not taken care of. To my surprise, paneer was not cooked properly and was very less in the Briyani even though it is named as Paneer Special Briyani.I personally was very much disappointed with the service because it took more time than usual and because the quantity and the quality both were compromised. I would request you to train your staff, assign someone to welcome and address customers as soon as they are inside the premises and decrease the server time for soup and starters. I hope my suggestions will be taken into consideration followed with quick action. Yours faithfully,Mana v Parmar
Ashok Kumar
Dear Sir or Madam,My name is Peter and I want to raise some concerns about the meal and service that we were offered during our visit to your restaurant. I am hoping that you would take necessary steps so that it does not happen to any other customer as it will hurt your business reputation.I and my wife Joanna visited your restaurant on May 10th to celebrate our 12th marriage anniversary. Your restaurant was recommended to me by a close friend and I took my wife there as I wanted to treat her with the best food in town. But the experience ended in disappointment.After making ourselves comfortable at your eatery, we waited almost 20 minutes for a waiter who could attend us. After finally talking to a couple of restaurant staff, we were able to place our order with one of the waiters. But even after waiting for 40 minutes, neither did our food arrive nor we were informed by the waiter about the possible delay. To my utmost disappointment, the served food was cold and it looked like the dish was prepared long ago! When we complained about the cold food, we were told that on a busy day, it takes time to serve food.I would insist you to look into this issue. I believe, your restaurant was understaffed. I would suggest you hire more waiters so that guests could be served on time and they leave the restaurant with happy memories.I hope you would take this matter seriously.Yours Sincerely,Peter
Aguinaldo Silva
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.Write a letter to the manager of the restaurant. In your letter » explain why you were at the restaurant » describe the problems » write about the action you want the manager to take Dear Sir or Madam,My name is Aguinaldo Silva and I have been your client for over five years now, however, given my last experience, I am not sure if this relationship will last any longer.Last Saturday my wife and I celebrated our 15th wedding anniversary and as usual, we went to your restaurant, was looking for a very nice and private night, but it ended in disappointment. We ordered our favourite dishes. Regrettably, it was quite different this time. The served crabs were not properly cooked and it had a foul taste. Also, my shrimps were not fresh, they seemed to be soaking in water for a long and the taste was not good. The rice was not properly cooked and we were very frustrated with that. We did not have any choice but to head out from the restaurant. We paid for our meal but did not enjoy either the food or the night.I would like to keep being your customer, but it will rely on your position regarding this situation.Regards,Aguinal do Silva.
Farnaz
Dear Sir or Madam,Last week my family held a party at your restaurant. The event celebrated my 23rd birthday but an appalling food quality and poor service ruined it. I am hoping that you would train your staff and chef not to repeat it. With regards to the dreadful food quality, they were completely cold. Your staff took more than 30 minutes to serve the cold dishes. I even doubt if they were freshly cooked! In addition, it was too salty. So, my grandparents, who suffer from high blood pressure, could not enjoy it. When we complained about the food, we were miserably treated. Perhaps I could have complained to the city council for the way we were treated but I am writing you instead. First, train your staff professional manners. Then replace your cook who cannot win the hearts of customers with his food. Second, it is better to recommend the kitchen personnel to add the right quantity of salts and spices to the food.I hope that you will address these concerns as soon as possible.Yours faithfully,Farn az Goli
Segun
Second line:And recommended that I pay a visit, not "recommend me"
Yash
Dear Sir/ Madam,I along with my family went to your restaurant at Woodroof Rd in Greenville on 22nd February 2018. One of my colleagues who was impressed with your menu recommended me to pay a visit. I am writing to express my dissatisfaction with the food that was served to us on that day.We arrived at your restaurant around 8.00 pm and we had a reservation under the name of “Yash”. We ordered Tomato Soup, Gobi Manchurian, Veg Biriyani and Dahi Makhni that day. The soup was one of the best soups we had in Greenville. Having this soup we had high expectations for the rest of the servings but we were extremely disappointed with the outcome. The Gobi Manchurians were difficult to chew as they weren’t fried properly. The side chutney served with the Manchurian had a foul smell. We approached the waiter who served us and complained about the Manchurian, but he blamed it on the cook and carried away with his work. Besides, the biriyani was worst we ever had, the rice was undercooked and the masalas were just sprinkled on the half-cooked rice. My wife suffered from food poisoning after having the biriyani that day and had to visit a hospital. It would be great if you could hire a new chef or train the old one so that no one in future experience what we had to face.I hope you would take this matter seriously and take an appropriate action.Yours sincerely,Yash
John Cary
Dear SirMy name is John Cary and I am a frequent diner at your restaurant. I am writing this letter to express my displeasure with the food served and service provided to me last week at your restaurant.I had visited the restaurant with my family to celebrate the 50th birthday of my father and as it was a special day for us, so we chose to celebrate it in our preferred family restaurant. But we were extremely disappointed and regretted our decision. The food that was ordered took a long time to be served and was extremely cold. The lamb steak was not properly cooked and had a very pungent odour. The plates were very dirty and also some of the dishes served were salty and not up to our expectation. Further, when we complained about the food to the newly appointed supervisor, he refused to accept it initially and later changed them but with no significant difference from our previous servings. We even overheard the customers at the next table making similar complaints. I urge you to take necessary action and make a detailed inquiry about what went wrong in the kitchen that day resulting in customer dissatisfaction and ruining our special event. In addition, the restaurant supervisor should be properly trained to be courteous in handling customer complaints and take necessary steps to fix problems quickly.Your prompt action in this regard will highly be appreciated.Thank YouYours FaithfullyJohn Cary.
ABD Alwhab Mansur
Dear Sir or Madam,I am writing to express my disappointment about the meal I had last night at your restaurant. I went to your eatery to have dinner with my family on occasion of my son's 10th birthday. I picked your restaurant due to its reputation and my previous good experience. But this time, I have had a dreadful experience. When I visited your restaurant last night with my family to celebrate my son's birthday, I was quite hopeful that the whole family would have a wonderful evening. Even though I booked a week ago, we did not find a place prepared for us! This was very shocking and annoying. It shows the lack of attention and respect from your staff. After waiting for a long, we tried to pursue our dinner as expected. Unfortunately, we were surprised with the unsatisfactory and poor that your staff served. This is definitely a bad sign for your famous and tasty menus. We couldn’t stand those kinds of dishes in special events with our guests.Although I tried to solve the problem with your waiter and chef by replacing another dish, I got no response from them and I decided to complain to you in order to tack a proper action to bring the good service back to your restaurant. Otherwise, we will never deal with you again.Yours sincerely,Abdal whab
Lu
Dear Sir or Madam,My name is Lu. The reason why I am writing this letter is to complain about meal and service we had last night during a birthday celebration at your restaurant. Every time when we have a reason to go out we choose your premise because your organization is catering customers at the required level. However, Last night we were disappointed with the service of your waiter. She was so rude that we were given up to order something more. In addition, my wife was not contented with the food we had because the plov we ordered was cold and fatty. It seemed that the meal was kept from yesterday evening and heated in a microwave oven just before serving because the internal side of the dish was too cold while outside was hot. The last but not least, employees at your restaurant tried to overcharge us 50 dollars. In case I did not recount the bill, your staff would have cheated us. I demand a full refund of the cost of the meals and desserts that we have ordered as a compensation to the repugnant situation we had at your restaurant. I look forward to your immediate response regarding this matter.Yours faithfully,L
France
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.Write a letter to the manager of the restaurant. In the letter:» explain why you were at the restaurant» describe the problems» write about the action you want the manager to takeSample Letter: Dear Sir/Madam,I am a frequent diner at your restaurant, most especially during special occasions. What I loved most about your place is the cozy ambience and the delectable variety of menus your offer. I am writing to express my disappointment over one of the menus we ordered that nearly harmed us.Two nights ago it was my father's 80th birthday and our family decided to celebrate that momentous event at your restaurant. Aside from it is just a ten minutes drive from where we live, the resto has also a homey atmosphere with a classic taste. The food was served and all went well until my mother felt a hard and sharp substance while chewing her food. We found out later that the substance is a piece of broken glass. Further investigation on our part revealed that the object came from the Shanghai rice. We immediately told the waiter and showed him the small chunks of broken glass in the platter. Promptly, the waiter informed the Supervisor in which the latter expressed his earnest apologies and agreed to replace the food.Customer satisfaction and client's safety are vital claims to earn a good reputation. It nearly endangered our lives and the experience was traumatic. This is maybe an overlook on the part of your kitchen service staff but preventive measures should be done to avoid untoward incidents like these. I place my full trust that you take this matter seriously and take appropriate actions promptly.Faithfully yours,France.
Swathi Thada
Dear Sir/Madam,I have visited your restaurant last night, with my family. I have been here a couple of times with my friends and liked the taste and ambiance. So, I have decided to take my family there for dinner.We have ordered "Paradise Chicken Biryani" and unfortunately, it was inedible. The Chicken was not properly cooked and the rice was smokey. While I was talking to the waiter about the same, my 5-year-old son took a bite of the chicken. He got a mild allergy the other day and is on medication currently.It would have been avoided if you could have taken care of the hygiene of food being served at your restaurant. I request you to make a note of this and take care of the quality of the food, as there will be hundreds of people who eat there every day.I hope you will take proper actions on our request.Thanks,Swathi.
Rishi
Superb answer.
FJ
I could've sworn I wrote this letter. Slightly different words but I raised the same issues and organised my write-up in the same manner.
MHM
IELTS Letter Writing: You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.Write a letter to the manager of the restaurant. In the letter:» explain why you were at the restaurant» describe the problems» write about the action you want the manager to take.Sample Answer: Dear Sir/Madam,I am writing to express my uttermost dissatisfaction with your restaurant's meal and customer service and I would like to file a complaint regarding this issue.Yesterday we went to your restaurant to celebrate my wife's birthday. My family and I planned to surprise her and enjoy our meal and time at your restaurant, which is next to our house and has a good reputation. However, our celebration was ruined and we were totally discontented. First of all, it took more than 30 minutes for your staff to bring the menu and take our orders, it was quite frustrating. Then, after a long delay, approximately 1 hour of the order, the food was served and to our surprise, most of the item were already cold! Two item were not cooked properly and the smell of the meat and chicken was very strong and unsuitable for eating. My wife is suffering from diarrhea because of this terrible night.I expect immediate action to be taken on your side to solve this issue. You have to provide more training to your staff and observe their customer service quality, especially the chefs. Also, you should make them aware how under-cooked food effect on people's health. According to what we experienced last night, I request a special night for free as a compensation.Expecting a prompt action from your side. Sincerely, Mohanad.
Bhupinder Singh
Dear sir,I am writing this letter in regard to my recent visit to your restaurant, "Desi Junction" on the Scott road. I was there with my whole family to celebrate my son's birthday. It was a happy day which turned into disappointing due to the bad food and service we got from your restaurant.I booked my table 14 for thirteen people two days prior to the occasion and in fact, received the confirmation through an email. When we visited your restaurant on my son's birthday, no table was available for us and a staff member told us to wait for about 10 minutes which in fact, turned to 25 minutes! Secondly, the food we ordered was not served in the right quantity and at the top of it, the food items were bit cold. When we asked one of your employees to take it back and fetch us a fresh one, we were puzzled by the unprofessional behaviour of your staff. Therefore, I would like to notify you about this situation which literally ruined our celebration. Your restaurant is always the favourite place for my family to celebrate all our special occasions, but I guess this is not the case anymore. I expect you to take immediate action and educate your staff to provide good customer service and train them how to handle customer concerns with care. Also, no discount was offered to me for all this inconvenience caused. Looking forward to hearing from you soon.With best regards,Bhupind er Singh604-396-xxxx.
Sonjoy
Letter Writing Topic: You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.Write a letter to the manager of the restaurant.Answer: Dear sir, On 20th October 2016, I took my family to your restaurant to celebrate my wife's birthday. So far it was our favourite restaurant and we frequently went there for taking our meals or to celebrate any special occasion. But it was quite a shocking experience for me to celebrate my wife's birthday party at your restaurant. As soon as we arrived, I noticed that no party decoration work was done though I mentioned it twice and paid an advance for that! We ordered starter menu first and then mutton curry with fried rice. After waiting for more than 45 minutes, a waiter served the food. However, the quality of service and food arrangement were awful. We ordered special curry with mutton but they provided us hard and cold mutton. Besides the quality of fried rice was not up to the mark. We felt very much annoyed. At last, we told your staff to give us coffee but the waiter could not serve that because of the unavailability of the coffee. Actually, it was a very bad day for us a great celebration was ruined due to the bad meal we were served. We have already promised not to visit your restaurant.Last but not the least, you should take proper action for improving the quality of your food and service. Also, do change the chef and waiters very urgently. Besides, try to recruit some energetic and polite waiters which will very much beneficiary for your restaurant. Thank you.Your faithfully,Sonj oy.
Biwas
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.Write a letter to the manager of the restaurant. In the letter:» explain why you were at the restaurant» describe the problems» write about the action you want the manager to take.Dear Sir/Madam, I, along with my family members, was in your restaurant on 1st of August for the first birthday celebration of my daughter. Your restaurant is the one stop place for most of our familial celebrations. It is very close to my house and the hospitality offered by your staff is incredible.Unfortunately, the party we organised on the 1st August turned into a chaos. We booked the family hall for 25 people a week ago, which was confirmed with Mr Pat, Assitant In charge. When we were about to begin the event, another family came to our venue claiming that they had booked the venue. We had to leave the place because of the unorganised booking.After that, we decided to continue the event at our home with a great frustration. We had to convince every of our invited guests that it was a mistake and some of them left the venue due to their disappointment. But a bigger frustration came when we unboxed the birthday cake. The cake seemed so weird and the shape of Hello Kitty that was assured to us was not made.In this regard, I would like you to take a prompt action regarding the careless booking system. This happened due to the negligence of one of your staff members and would like the assurance from your side for the better management of the special events like this. I look forward to hearing from you with proper explanation.Sincerely,Biwas
Jyotshana
Dear Sir / Madam,I am writing to complain about the food we were served in your restaurant last Friday. I am Jyoti and a local inhabitant of the town.Last Friday I, along with my sisters, went to your restaurant to have our lunch. After we did our shopping, we felt hungry. We noticed your restaurant and thought to experience a fabulous lunch as we heard so much about your restaurant. But our experience in your restaurant was very disappointing.Initially we ordered mo:mo as we are very fond of it. Next, we ordered chow mein. The waiter told us that food would arrive in next 15 minutes. But we waited for nearly 45 minutes and no food appeared in front of us. Suddenly a waiter brought mo:mo. But when we tasted it, it tasted like the stale food of few days! We could not eat it. We complained it to the waiter. He told us to complain it to the manager. It was quite unprofessional and embarrassing. When chow mein arrived, we thought it would be tasty which would fulfil our appetite. But when we started eating, we found that it was too much salty and oily. We stopped eating it. After some hot debates with your waiter, we paid for the food we ordered. I want to inform you that your restaurant is located near a very popular mall. If you improve your food quality you can attract many costumers and enhance your reputation. But if you provide these types of service, your restaurant will get a bad reputation and would be forced to get out of the business. So you should change your chef and employ experienced and cordial staff. I hope you will put our request into action.Yours FaithfullyJyoti .
Manoj
Hi, I have a doubt in this line from Model 1:I will appreciate you if you could have taken an action about this inconvenience.My Doubt is - could have taken VS could takeThis event is not yet happened, you are telling the manager to do something based on your letter. So how can we say - could have taken. Correct me if I am wrong. Is this right ? I will appreciate you if you could take an action about this inconvenience. Regards - Manoj.
Keshav
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.Write a letter to the manager of the restaurant. In the letter:» explain why you were at the restaurant.» describe the problems.» write about the action you want the manager to take.Dear Sir/Madam,I am writing you today to express my utmost disappointment and dissatisfaction about the food and service I had received in your restaurant on my mother's 52nd birthday. I am Keshav Grover, visited your restaurant with my family last Friday on a special occasion- my mother's birthday, to rejoice the evening with them. We ordered the Thai-soup & some appetisers and the main course from the menu. First of all, the waiter took more than an hour to serve the order. Moreover, the food ingredients were in a stale condition and were not properly cooked! Therefore we called the waiter to inform about the food and surprisingly he just ignored and acted as if we were making unreasonable complaints. He did not even try to explain to us what was wrong! The food and the service ruined our celebration. you can understand our frustration when I and my family left the restaurant with an empty stomach. My experience with your restaurant was so disgraceful. So, I request you to take this matter seriously and take a proper action.Yours Faithfully.Keshav Grover.