GT Writing Task 1: Sample 2 - You were disappointed with the meal and wish to complain

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In your letter,

  » explain why you were at the restaurant
  » describe the problems
  » write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write your own addresses.

Begin your letter as follows:

Dear Sir or Madam,


Model Answer 1:

Dear Sir or Madam,

I am a regular diner at your restaurant on the Madison Avenue. I am writing to express my discontent with the meal that I and my family had at your restaurant last Thursday. I am hoping that you would take actions to improve your food quality and maintain your reputation.

Recently, I have been promoted to the Senior Internal Auditor in my office and to celebrate this event, I took my family out to one of your outlets on Madison Avenue. We ordered four servings of shrimp fried rice, but we were shocked to discover that the shrimp in our serving was undercooked and had a pungent odour. After complaining about it to the supervisor, we were told that the restaurant had run out of shrimps - not a valid excuse for a distinguished restaurant like yours. You can understand my frustration when my family and I had to leave the restaurant empty stomach and disappointment.

My intention in writing this letter is to ask you to issue a show cause notice to the supervisor at your restaurant, and disseminate instructions to all your staff to hold a modicum of buffer stock for every item, just in case the restaurant runs out of that item and so that no customer experiences a humiliation.

Yours faithfully,

Muhammad Sameed

[ Written by - Sameed Qureshi ]


Model Answer 2:

Dear Sir or Madam,

I visited your restaurant on 11th May with my family to celebrate my sister’s birthday. We usually enjoy your food but this time it was disappointing. I am hoping that you would keep your food quality intact and take action regarding the bad dining experience we have had.

We have always considered your restaurant as the most classy French cuisine place in town. Since my sister lives in France, we dine at your restaurant every time she is in our country. This time it was even more special as we were celebrating her birthday. But the whole event was ruined due to the dishes we were served.

I suppose you can imagine our disappointment when we found the onion soup absolutely inedible. It was cold, and it appeared your chef did not stir it well while cooking. Some clogs of flour were visible in the soup. Moreover, the main course was cold and not up to our expectation. They tasted very ordinary and hackneyed but we paid almost thrice for these items! We asked a waitress about the reasons and she had no plausible excuse for that.

I am looking forward to hearing that you have taken the necessary steps to maintain your reputation and food quality. Otherwise, you have already lost a customer.

Yours faithfully,

Elizabeth Harley


Model Answer 3:

Dear Sir or Madam,

I am Rona Lyn Olivar, a regular customer of your Cozy Place Restaurant, writing to complain about the sickening meals and desserts we were served last Sunday. I am hoping that you would maintain your food standard and probe into the event that ruined our evening.

I, along with my husband and children, went to your restaurant at around 7:00 o'clock on 27th July to celebrate my husband's promotion in office. It was supposed to be a happy and memorable night because we were commemorating a special event as a family in one of our favourite restaurants. But we have had a frustrating experience.

We ordered lamb steak, spuds and toasted sandwiches as our main course, but the steak was salty, raw and hard. On top of that, our sandwiches were served cold! Though we complained about our food to the waitress, she did not mind us and instead told us to complain to the manager. The ice-cream that we ordered came without any marshmallow and strawberry on top, despite their mention in the menu. This was utterly annoying.

I demand a full refund that I paid for the meal and your steps towards making your staff behaviour more professional and cordial. Otherwise, consider me as a lost customer.

I look forward to your immediate response regarding this.

Yours faithfully,

Rona Olivar


Model Answer 4:

Dear Sir or Madam,

I am a regular customer of your restaurant “The Bay Leaf" and visited the place with my wife to celebrate our 1st marriage anniversary on 10th February. But the meal quality was upsetting and it ruined our celebration spirit. I would like you to take necessary steps to improve the food quality to retain your reputation.

I often visit your restaurant due to a laudable ambience, hygiene, staff behaviour and above all the food quality. But, last night it was a big disappointment. I had my table booked well in advance but it was allocated to someone else, which is not acceptable as it hurts customers' faith in your service.

Moreover, the meal was less than average. The first course of sea trout was tasteless and salty. We mentioned that the duck was undercooked but no comment or apology was made at the time. To add more grief, my wife's duck had a large piece of gristle in it which was a shame. Besides, our steward was not very effusive or communicative, and he appeared to be going through the motions as quickly as possible.

I am a regular customer of your restaurant and if this is what you are going to continue in future, then I will have to find a different place for family occasions. Please offer the best possible meals, dining experience and efficient waiters to your customers.

Yours faithfully,

Gagan Bhatia


Model Answer 5:

Dear Sir or Madam,

I am writing to raise my concern about the meal we had at your restaurant last week. I visited your eatery last Sunday to enjoy a dinner with my family. I heard about your restaurant on the radio and thought to give it a try. But the meal experience was disappointing.

When we entered your restaurant, we saw a special menu written on a board and one of the items was fried rice with fish curry. We decided to try it, which we later regretted deeply. When we were served the dish, we found chilli powder on the surface of the fish. After we inquired about it, one of your attendants told that they keep it off one hour after marinating with chilli powder with some other ingredients. Even though we felt terrible about it, we continued our meal. The dish tasted mediocre, not up to our expectation at all. Unfortunately, my son started feeling bad after we reached home and he disgorged twice.

I had a high expectation from your restaurant but got equally frustrated. I would really appreciate if you could take proper action about this inconvenience that we had due to the food we ate at your restaurant. Please instruct your chefs to follow proper hygienic manner and if they do not know how to prepare such kind of food, please do not offer it to customers.

Yours faithfully,

Lettisha James

[ Written by - Lettisha James]


Model Answer 6:

Dear Sir or Madam,

My wife and I visited your restaurant to celebrate our third wedding anniversary on March 20th, 2019. Unfortunately, we had a very negative experience due to a below average meal and poor staff behaviour. I want you to investigate the reason for such a terrible meal. Otherwise, you are going to lose customers.  

We arrived at your restaurant at around 6:00 pm and ordered Doro Wat for our main course. But it tasted astringent due to overcooking. Even after we told this to the waiter on duty, he did not pay attention and told us to complain to the manager instead. Besides, the fruit punch that my wife ordered had no orange juice in it, though the menu stated so. This was very annoying which actually ruined our dining experience.

I demand a full refund that I paid for a worthless meal. I also want you to take actions against the waiter who denied to pay attention to our complaints.

I look forward to seeing you take immediate action regarding this matter.

Yours faithfully,

K. Henok

[ Written by - Henok ]

1 1 1 1 1 1 1 1 1 1 Rating 4.00 (37 Votes)
Having read this, I believed it is very informative and helpful for IELTS test takers. I appreciate you spending the time and effort to put this together.
I am more than happy to discover this website. I need to thank you for your time for this wonderful IELTS Website.
Hello! this post couldn't be written any better!
This website really has all of the information and materials I need to prepare for the IELTS test.
Dear Sir or Madam,We visited your restaurant last night to enjoy a meal. We were happy to find your eatery and excepted a great feast. Unfortunately, we did not enjoy our meal and hoping you would employ a better chef and professional staff to improve your food and service quality. We ordered three hamburgers and a large pizza. The problem was that the chief added too much salt to the meat and burned half of it. The pizza was served cold and was not tasty as well. I decided to complain about it to the manager but both the manager and the waiter responded arrogantly and rudely as if I was responsible for the whole fiasco.I would advise you to replace the chief or train him up and teach some manners to your manager. Our experience at your restaurant was terrible and I demand a 50% refund on the bill we paid for a bad meal. I look forward to visiting the restaurant again. We hope to see some changes.Yours sincerely,Obaid Karimi
Sangita Parmar
Dear Sir or Madam,I am writing to you to express my frustration about the service and meal during our last visit to your restaurant at Andheri, Mumbai. I was there to celebrate my anniversary with my family of six. Since this place is highly rated in Zomato, I personally have made frequent visits and also had given my positive review in Zomato earlier.We had visited around 7.30 pm on 22nd July and no one came to us till 7.55. At that moment, we were exhausted and were very thirsty. After we placed our first order for starter and soup, we had to wait for more than 20 minutes for the same. Meanwhile, we had decided our next order – the main course in which one of the items was Paneer Special Briyani. After a wait for another 30 minutes, all ordered items were served at our table. In fact, soup and starter which could have been served earlier were not taken care of. To my surprise, paneer was not cooked properly and was very less in the Briyani even though it is named as Paneer Special Briyani.I personally was very much disappointed with the service because it took more time than usual and because the quantity and the quality both were compromised. I would request you to train your staff, assign someone to welcome and address customers as soon as they are inside the premises and decrease the server time for soup and starters. I hope my suggestions will be taken into consideration followed with quick action. Yours faithfully,Mana v Parmar
Ashok Kumar
Dear Sir or Madam,My name is Peter and I want to raise some concerns about the meal and service that we were offered during our visit to your restaurant. I am hoping that you would take necessary steps so that it does not happen to any other customer as it will hurt your business reputation.I and my wife Joanna visited your restaurant on May 10th to celebrate our 12th marriage anniversary. Your restaurant was recommended to me by a close friend and I took my wife there as I wanted to treat her with the best food in town. But the experience ended in disappointment.After making ourselves comfortable at your eatery, we waited almost 20 minutes for a waiter who could attend us. After finally talking to a couple of restaurant staff, we were able to place our order with one of the waiters. But even after waiting for 40 minutes, neither did our food arrive nor we were informed by the waiter about the possible delay. To my utmost disappointment, the served food was cold and it looked like the dish was prepared long ago! When we complained about the cold food, we were told that on a busy day, it takes time to serve food.I would insist you to look into this issue. I believe, your restaurant was understaffed. I would suggest you hire more waiters so that guests could be served on time and they leave the restaurant with happy memories.I hope you would take this matter seriously.Yours Sincerely,Peter
Aguinaldo Silva
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.Write a letter to the manager of the restaurant. In your letter » explain why you were at the restaurant » describe the problems » write about the action you want the manager to take Dear Sir or Madam,My name is Aguinaldo Silva and I have been your client for over five years now, however, given my last experience, I am not sure if this relationship will last any longer.Last Saturday my wife and I celebrated our 15th wedding anniversary and as usual, we went to your restaurant, was looking for a very nice and private night, but it ended in disappointment. We ordered our favourite dishes. Regrettably, it was quite different this time. The served crabs were not properly cooked and it had a foul taste. Also, my shrimps were not fresh, they seemed to be soaking in water for a long and the taste was not good. The rice was not properly cooked and we were very frustrated with that. We did not have any choice but to head out from the restaurant. We paid for our meal but did not enjoy either the food or the night.I would like to keep being your customer, but it will rely on your position regarding this situation.Regards,Aguinal do Silva.
Dear Sir or Madam,Last week my family held a party at your restaurant. The event celebrated my 23rd birthday but an appalling food quality and poor service ruined it. I am hoping that you would train your staff and chef not to repeat it. With regards to the dreadful food quality, they were completely cold. Your staff took more than 30 minutes to serve the cold dishes. I even doubt if they were freshly cooked! In addition, it was too salty. So, my grandparents, who suffer from high blood pressure, could not enjoy it. When we complained about the food, we were miserably treated. Perhaps I could have complained to the city council for the way we were treated but I am writing you instead. First, train your staff professional manners. Then replace your cook who cannot win the hearts of customers with his food. Second, it is better to recommend the kitchen personnel to add the right quantity of salts and spices to the food.I hope that you will address these concerns as soon as possible.Yours faithfully,Farn az Goli
Second line:And recommended that I pay a visit, not "recommend me"