General Training Writing Task 1 Sample 65 - Write a letter to the shop complaining

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

2 weeks ago you bought a radio from a local branch of a well-known chain shop. It did not work properly. The shop took it back and said they would repair it. You have waited a week and still, it is not ready.

Write a letter to the shop to complain. In your letter - 

  • tell what has happened
  • how you feel about it.
  • Ask them to repair the radio very soon or supply you with a new radio.

You should write at least 150 words.

You do NOT need to write any address.

Sample Answer:

Dear Sir/ Madam,

I am writing this letter to inform you that I had given the radio for repair and it is still not ready even after one week.

I had bought the radio from your shop as it is one of the best available shops. But, it was an utter disappointment when the brand new radio was not working as it should be. I talked to your representatives in the shop and they agreed to repair it within a couple of days. Now, it has been a week and radio is not yet ready. Whenever I call on shop phone number, one of your salesmen always promises to deliver the radio within one day. But it was never delivered and all I got is apology and regret.

Please repair the radio by day end today as it is already much delayed. If it is not possible, kindly provide me with a new radio of same branch and model.

Thank You.

Yours faithfully,

[ by Mansoor] 
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