Letter Writing # 213 - You work at home and have a problem with a piece of equipment

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter,

  • describe the problem with the equipment
  • explain how this problem is affecting your work
  • say what you want the shop or company to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Sample Answer 1:

Dear Sir or Madam,

I am writing to complain about a Wireless Router that I purchased from your store a few months ago. Unfortunately, it has suddenly stopped working and I am unable to connect to the Internet and work from home. I am hoping that you would replace or repair it immediately.

The Netgear - AC1750 Dual-Band Wi-Fi Router that I purchased from you was operational until the end of last week but it is not working at the moment. I cannot find out the exact reason why the device is malfunctioning, but I have tried to do some initial diagnostics without any luck. I tried a similar router that I borrowed from a friend and it worked as expected.

I work from home as a freelancer and my work depends on an uninterrupted Internet connection. I have several ongoing projects and I must meet the deadlines to retain my client base. As you can see, I am totally dependent on this equipment to get connected to the Internet, so I need to get this router fixed immediately. I suggest that you either replace the device with a new one or repair it within the next two days.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Denis Brian


Model Answer 2:

Dear Sir or Madam,

Three months ago, I purchased a Dell laptop from your store. Unfortunately, the device has suddenly stopped working and is now totally unusable. I really need this laptop to complete my work as I work from home, and I am hoping that you will repair or replace it soon.

In relation to the specifics of the problem, the laptop screen does not show anything except a black screen with some red dots on it. It worked just fine the day before yesterday but is dysfunctional right now. I have checked the battery and power connection, and also tried to realise the problem from the sound of the laptop. But I could not find any solid reason. For your kind information, my purchase number is 2558745, and I am attaching a copy of my receipt with this letter.

I am a freelancer and have a few running projects that I need to finish before the end of this month. If my laptop does not work, I am unable to work. Besides, I have important files, software and in-progress project instructions on this laptop which means I am stuck without them.

Since I have a valid warranty, and I need this device to be fixed immediately, I am hoping that you would repair it within the next three days or replace it with a new one and transfer the data.

I hope to hear from you soon.

Yours faithfully,

Monica Smith

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Dear Sir or Madam,

I am currently using a Lenovo Desktop computer that I purchased from your outlet a couple of months ago. The computer was set up in my home by a staff member from your company. The product comes with a 3-year standard warranty but recently, it has started giving me trouble. Since I am working from home at that moment, I would like you to resolve the issues immediately.

For the last two weeks, I have been facing terrible issues with the system. Firstly, the performance of the system has degraded, and there are visible lags when navigating between screens. In addition to that, the keyboard has issues resulting in wrong keystrokes. Furthermore, the UPS system gives just 10 minutes backup rather than the promised 45 minutes!

These cumulative problems are bringing my work to a complete stop. I cannot continue my critical projects from home and is ruining my performance significantly. My managers have started to complain about my excuses about the computer.

I would like you to immediately send a skilled service person to my home who could fix those issues and replace the UPS. I also request you to please get the assembled parts verified for quality before selling them to the customers.

I am expecting a quick response from you on this critical issue.

Yours faithfully,

Saravanan H