Letter Writing # 213 - You work at home and have a problem with a piece of equipment

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment.

In your letter,

  • describe the problem with the equipment
  • explain how this problem is affecting your work
  • say what you want the shop or company to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Sample Answer 1:

Dear Sir or Madam,

I am writing to complain about a Wireless Router that I bought from your store a few months ago. Unfortunately, it has suddenly stopped working and I am unable to connect to the Internet and work from home. I am hoping you would replace it immediately.

The Netgear - AC1750 Dual-Band Wi-Fi Router that I purchased from you was operational until the end of last week but it is not working at the moment. I cannot find out the exact reason for it not to function but I have tried to do some initial diagnostics without any luck. I tried a similar router that I borrowed from a friend and it worked as expected.

I work from home as a freelancer and my work depends on an uninterrupted Internet connection. I have several ongoing projects and I must meet the deadlines to retain my client base. As you can see, I am totally dependent on this equipment to get connected to the Internet, so I need to get this router fixed immediately. I suggest that you either replace the device with a new one or repair it within the next two days.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Denis Brian


Model Answer 2:

Dear Sir or Madam,

Three months ago I purchased a Dell laptop from your store. Unfortunately, the product has suddenly stopped working and is now totally unusable. I really need this laptop to complete my work as I work from home and I am hoping you will replace it soon.

In relation to the specifics of the problem, the laptop screen does not show anything except a black screen with some red dots on it even though the laptop seems like running. It worked just fine the day before yesterday but is dysfunctional right now. I have checked the battery, power connection and tried to realise from the sound of the laptop that the problem is with the monitor. My purchase number is 2558745 and I am attaching a copy of my receipt.

I am a freelancer and have a few running projects that I need to finish before the end of this month. If my laptop does not work, I am unable to work. Besides, I have important files, software and in-progress project instructions on this laptop which means I am stuck without them.

Since I have a valid warranty and I need this device to be fixed immediately, I am hoping you would repair it within the next three days or replace it with a new one and transfer the data.  

I hope to hear from you soon.

Yours faithfully,

Monica Smith

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