GT Reading Test 6 Section 1 - Consumer advice on buying shoes & Lost Cards

GT Reading Mock Test 6:

Section 1  |  Section 2  |  Section 3  |

Section 1: Questions 1-14

You should spend about 20 minutes on Questions 1-14.

GT Reading Sample: Consumer advice on buying shoes & Lost Cards

Read the text below and answer Questions 1- 8.


If you have a problem with shoes you’ve recently bought, follow this four-step plan.

Step 1
Go back to the shop with proof of purchase. If you return faulty shoes at once, you have a right to insist on a refund. It is also likely that you will get one if you change your mind about the shoes and take them back immediately. But, if you delay or you’ve had some use out of the shoes, the shop may not give you all your money back. It depends on the state of the shoes and how long you’ve had them.

If you are offered a credit note, you don’t have to accept it. If you accept it, you will usually not be able to exchange it for cash later on. So, you may be left with an unwanted credit note, if you cannot find any other shoes you want from the shop.

The shop may want to send the shoes back to head office for inspection. This is fair and could help to sort things out. But don’t be put off by the shop which claims that it’s the manufacturer’s responsibility. This isn’t true. It’s the shop’s legal duty to put things right.

Step 2
If you don’t seem to be getting anywhere, you can get help. Free advice is available from a Citizens Advice Bureau (get the address from your telephone book), or from a local Trading Standards Department. Again, consult the telephone directory under County, Regional or Borough Council. All these departments have people who can advise you about faulty goods and what to do with them.

Step 3
Most shops are covered by the Footwear Code of Practice. If the shop you are dealing with is covered, you can ask for the shoes to be sent to the Footwear Testing Centre for an independent opinion. The shop has to agree with whatever the resulting report says. There is a charge of £21. You pay £7 and the shop pays the rest (including postage).

Step 4
As a last resort, you can take your case to court. This is not as difficult as it sounds. The small claims procedure for amounts up to £ 1000 (£750 in Scotland) is a cheap, easy and informal way of taking legal action.

The relevant forms are available from your nearest County Court or, in Scotland, the Sheriff Court. You can get advice and leaflets from the Citizens Advice Bureau. Alternatively, some bookshops sell advice packs which contain the relevant forms.

Question 1-8:

Do the following statements agree with the information given in the text?

In boxes 1-8 on your answer sheet, write:

TRUE    if the statement agrees with the information
FALSE   if the statement contradicts the information
NOT GIVEN   if there is no information on this

1. If you return unwanted shoes straightaway, with a receipt, the shop will probably give you a refund.
2. You are advised to accept a credit note if you are offered one.
3. The factory is responsible for replacing unwanted shoes.
4. You can ask any shoe shop to send shoes to the Footwear Testing Centre.
5. Shops prefer to give a credit note rather than change shoes.
6. The customer contributes to the cost of having faulty shoes tested.
7. The procedure for making a legal claim is easier in Scotland.
8. Legal advice and forms can be bought from certain shops.

Read the text below and answer Questions 9-14.


If you discover that your credit card, cheque book, debit card or cash card is missing, telephone the credit card company or bank as soon as possible. Follow this up with a letter. If you suspect theft, tell the police as well. In most circumstances, provided you act quickly, you will not have to pay any bills which a thief runs up on your account. Most home insurance policies will also cover you against even this limited risk.

Because plastic money is now so common, central registration schemes such as Credit Card Shield and Card Protection System exist to help customers whose cards are lost or stolen. Under the schemes, you file details of all your cards - including cash cards and account cards issued by shops - with a central registry, for a small annual fee. Then, if any or all of your cards are stolen, you need to make only one phone call to the registry, which is open around the clock 365 days a year. As soon as you have called, your responsibility for any bills run up by the thief ends and the scheme's staff make sure that all the companies whose cards you had are notified.

What you stand to lose on a stolen card

CREDIT CARD You will not have to pay more than £50 of the bills a thief runs up with your card. If you report the loss before the card is used, you will not have to pay anything.

CHEQUES AND GUARANTEE CARD Unless you have been careless - by signing blank cheques, say - you will not have to pay for any forged cheques a thief uses. The bank or shop that accepts them will have to bear the loss.

DEBIT CARD (Switch or Visa Delta) The banks operate a system similar to that for credit cards, in that you are liable for bills up to £50.

If your cash card is stolen

Legally, you can be made to pay back any sums a thief withdraws using your card, but only up to the time you report the loss and up to £50, unless the bank can prove gross negligence, such as writing your personal identification number on your card.

Never keep your card and a note of your personal number (which does not appear on the card) together.
Memorise your personal number if possible. If you must make a note of it, disguise it as something else - a telephone number, say.
The same rules and precautions apply to a credit card used as a cash card.

Question 9-14:

Chose the correct letter, A, B, C or D.

Write the correct letter in boxes 9-14 on your answer sheet.

9. What should you do first if you lose a credit card?
        A.     contact your insurance company
        B.     write a letter
        C.    contact the police      
        D.    make a phone call

10. Credit Card Shield is
        A.     an insurance company which deals with card theft.
        B.     a system for registering people's card details.
        C.    an emergency telephone answering service.
        D.    an agency for finding lost or stolen cards.

11. When contacted, the Card Protection System company will
        A.     inform the police about the loss of the card.
        B.     get in touch with the relevant credit card companies. 
        C.     ensure that lost cards are replaced.
        D.    give details about the loss of the card to shops.

12. You are fully covered by both banks and shops if you lose
        A.     a cheque that is signed but not otherwise completed.
        B.     a blank unsigned cheque.       
        C.    a Switch card
        D.    a credit card

13. If you have written your personal number on a stolen card, you may have to
        A.     join a different credit card protection scheme.
        B.    pay up to £50 for any loss incurred.
        C.    pay for anything the thief buys on it.
        D.    change your account to a different bank.

14. What happens if your cash card is stolen?
        A.     you arrange for the card to be returned.
        B.    the bank stops you withdrawing money.
        C.    you may have to pay up to £50 of any stolen money.
        D.    you cannot use a cash card in future.


Click the button to Show/ Hide Answers.

1 1 1 1 1 1 1 1 1 1 Rating 4.00 (33 Votes)

Bhavya Manjeera
For question 7, the content is in the paragraph is clearly given that It's easy, cheap; then how come it is not given?

"The small claims procedure for amounts up to £ 1000 (£750 in Scotland) is a cheap, easy and informal way of taking legal action".

Harpreet Kaur
Hi there,

Thanks for providing IELTS materials online. I have a query regarding some GT Reading questions.

Reading module general training test 6 (consumer advice on buying shoes) part 1 question true/false question 5 and 7. As per my view answer will be true for both but the given answers are not given.

Kindly clear my doubt.

Thanks and regards

Harpreet Kaur.

Amrinder Singh
Hey Dear,

Question 1: is "true" because it is shown in the statement (you have a right to insist on a refund). That's why it's true.

Questions 5 & 7: There is no statement or discussion about Scotland, and credit note after Second Passage. All questions should be in sequence.

Could anyone please explain why the answer to question 3 is FALSE? I thought it should be "NOT GIVEN".
It’s the manufacturer’s responsibility. This isn’t true. It’s the shop’s legal duty to put things right. Note: they said it not true.
Why is the answer to question 7 NG? I thought it is 'true'!
It is because they are just showing how much it would cost in Scotland, but never said it is easy in Scotland.
Suraj said :
It is because they are just showing how much it would cost in Scotland, but never said it is easy in Scotland.

Can anyone explain me question 12 in mock test 6? It is clear in the paragraph. It should be 'A' instead of 'B'.
Exactly. It should be 'A'.
Aditi Tuli
It states that the bank will cover in case the cheque is forged. Only unsigned cheques can be forged. That's why "B" is the correct answer.
Giselle Dsouza
A cheque which is signed but not completed means that you have signed a cheque but mostly the amount is not written. This would mean carelessness of the person writing the cheque and signing a BLANK cheque. Thus the answer is B - an UNSIGNED cheque.
Unless you have been careless - by signing blank cheques, its clear the answer is A.
I am confused about book E.
7/7. Thank you, IELTS Mentor.
Vivek Sharma
Daniel said :
I am confused about book B. Can anyone explain this to me, please? Thanks.
Paragraph 'B' says about nesting sites and the answer 'i' is related to native birds. Nesting and birds are related to each other. Hope it does make sense to you!!

Vivek Sharma
Daniel said :
I am confused about book B. Can anyone explain this to me, please? Thanks.
B - The paragraph says - Nesting sites and if you look at the answer ( i ), it says Native birds of Australia. Birds and Nesting are related to each other. Hope it does make sense to you! Many thanks. Regards - Vivek.

Nnochiri Vivian
A little bit thickish but nice.
It's talking about migrating bird and their nest.
Nasser Ammar
Dear friends, I matched the Roman numbers with the alphabet letters of the books but I cannot verify this from the model answers given. Can you please show me how the matching will work? Thanks.
Same here. It was quite confusing at the beginning but after few times, it became quite easy.
Book A = "creativity", "paintings", "beautiful photography" = relates to Art."driest parts of Australia" relates to Australian Desert. Thus the title x.Guide to the Art of the Australian Desert.
Book C = "avid hikers" & "journeys on foot"= relates to walking, "forests" = bush... which matches to the titleV. Bush walking in AustraliaBook H = "nutrition" & "bush skills"... relates to Bush foods... matches to titleiii. Bush Foods of Australian Aborigines.
Book B = "nesting sites" & "migration" = entails about birds migrating patterns.. which is related to title i. Field Guide to Native Birds in Australia.
I am confused about book B. Can anyone explain this to me, please? Thanks.
Hi, guys, I am confused with book C and H. Book C is talking about the forest and I guess which refers to wild and in book H it clearly says Bush Skills. So I guess book C is close to heading title Viii and H is V. Please advise me.
Wow, Q. 13 prehistoric animals is the symbolic presentation of dinosaurs!!!! Tricky but interesting!!!
Mohamed Abdel Hady
Answers are not complete!
I have got full marks. All answers are right.
Because "nesting sites" is mentioned there, which is probably related to birds. Thank you.
Thanks for the auspicious write-up.
@Shahed; Book 'B' discusses the nesting sites and migration patterns. Only birds have the nest and migratory birds move from one place to other (migration) during some seasons. In the list of headings, Only "i" is about the birds. Hope it helps.
Shahed Al Hasan
Could anyone please explain why the answer to the question 9 is "i"?
Dear Manoj, you have to match between driest parts & Australian deserts.
Why is it 'X' for the first book i.e 'A' ??
This is really —Ėnteresting, You're a very skilled blogger.