Letter Writing # 184 - You bought a mobile phone and it was faulty

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You have just bought a new mobile phone from a website on the internet. When it was delivered, the phone was faulty.

Write a letter to the company. In the letter:

      - introduce yourself
      - explain the situation
      - state what action you want to be taken.

You should write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear Sir or Madam,


Sample Answer:

Dear Sir or Madam,

I have recently purchased an iPhone (7 Plus, 128 GB, black colour) from your online store and to my utmost surprise, when I unwrapped the packet, I found a faulty phone instead of a fresh and new one. I am hoping that you would replace it soon.

I am Sarah Liam, a resident of the Edmonton, Alberta, placed the order on 14th March 2018 from your e-commerce website. The order number is STR-4546514 and I paid with my VISA credit card. Next day when the parcel reached my home, I stripped the package only to notice that I was delivered a defective phone.

First of all, the phone screen has some visible scratch marks, which is unlikely. The internal memory of the phone is 64 GB, though I ordered a 128 GB phone! This must have been a blunder from your delivery department. The phone hanged after a few minutes only to deepen my disappointment.

I have not paid for a faulty or refurbished phone and would like to hear why I was delivered a flawed product in the first place. Moreover, I expect someone from your company replaces my phone at my location so that I do not have to travel to your office.

I am attaching a copy of my order confirmation email and receipt with this letter for your kind consideration.  

Yours faithfully,

Sarah Liam.

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