Letter Writing # 217 - You are not happy about a service you received

IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it.

Write a letter to the company to complain about the poor service you received from its employee.


In your letter, express:

  • why you went to the shop/office
  • how the employees behaved to offend you
  • what you expect the company to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam, 
 


Sample Answer 1:

Dear Sir or Madam,

I am writing to register a complaint with you regarding poor service, and the rude attitude by your stuff that I experienced last Monday when I visited your shop. I am hoping you would take proper steps so that no other customer feel humiliated the way I did.

I went to your shop on Monday, 24th November, with the intention of purchasing a microwave oven for my home. While I was in your shop, not a single employee approached and offered me any assistance! They were watching a soap opera on the television and were fully focused on the show. I decided to ask one of the employees for help but he showed no interest to help me. He was actually rude when I asked him what type of microwave oven were available in the shop and if he could assist me. He pointed out his finger to another employee and this gesture was extremely awkward. I wasn't there to ask a favour, rather purchase a product and the unprofessional employees you have are surely going to cost your business.

I regret to have been in your shop and will never be there. However, you should know how poorly your staff treats your customers. I am hoping you would take initiatives to offer better customer experience in the future by hiring more professional employees.


Yours faithfully,

Irene Byers

1 1 1 1 1 1 1 1 1 1 Rating 4.27 (13 Votes)
Somu
The word STAFFS is wrong, STAFF itself is plural.
Drashti Trivedi
Dear Sir/Madam,

I am Drashti Trivedi, writing this letter to let you know that I went through a horrible customer service experience when I visited one of your branches last Sunday.

I bought a laptop from your brand shop last year. I wished to upgrade my hard disk as I need to save an extensive amount of files and documents. But I could not do it myself as my laptop is still under warranty period and prohibits me to open the hardware or do anything with it. So I visited the nearest branch of your shop in Calgary street with a newly purchased hard disk for that.

However, I was utterly disappointed with the experience. The behaviour of your employees towards all the customers was rude, to say the least! I understand that it might take a longer period to provide a service to a customer due to excessive rush but it does not justify how they denied receiving our products to offer the service. I waited for more than 2 hours only to be told that I should come the next day. Some of the employees were sitting idly and doing nothing. With much dismay, I had to return home without any solution.

I want you to look into this matter and kindly train your staff on how to behave with your customers and provide them the required service.

I am looking forward to hearing from you.

Yours faithfully,

Drashti Trivedi

Rola Sabah
I went to your shop, not 'want'!
Chamu
Hi,I am Chamu. I wanted to show my gratitude towards your immense work regarding this blog and website which is really helpful to me to prepare for writing essays and letters for IELTS an exam. Thank you. Yours faithfully, Chamu.
Sumeet
You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it.

Write a letter to the company to complain about the poor service you received from its employee.

In your letter, express:

- why you went to the shop/office
- how the employees behaved to offend you
- what you expect the company to do

Write at least 150 words.

Dear Sir or Madam,

I am writing to express my disappointment with the service I received from one of your cellphone repair centres. I have recently visited your company's repair shop located on Carter Road to report an issue with my cellphone which I had purchased a couple of days ago and the experience was terrible. I am hoping that you would take the necessary steps to improve your customer service.

I visited your shop last Monday with my mobile phone to have it repaired. Despite the fact that I have a valid warranty for the purchased mobile phone, I was denied a free servicing for the faulty feature of the phone. However, I had a word with the store manager which was not very fruitful as he was impolite and without further clarification, I was asked to leave. So after realising that no help will be provided, I vacated the premises. That was disheartening and unprofessional to the least.

I would like you to consider my request as a formal complaint against your store manager. Also, I urge you to initiate appropriate actions to assist me to obtain the service, as per the company policy.

I look forward to hearing from you soon.

Yours faithfully,

Sumeet Jaggi

Sandy
Sumit, I guess you have exceeded the word limit, it should shorter than the one wrote. Word limit is maximum 170-180.